What are the responsibilities and job description for the New Student Inquiry, Application, and Admissions Specialist position at Virginia's Community College System?
Working Title New Student Inquiry, Application, and Admissions Specialist Role Title Education Support Spec III Role Code 29144-SW FLSA Nonexempt Pay Band 04 Position Number 28800004 Agency Wytheville Community College Division Wytheville Community College (Div) Work Location Wythe - 197 Hiring Range Minimum $44,192 Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule
Wytheville Community College is open for business between the hours of 8 am and 5 pm, Monday-Friday. Some weekend and evening hours may be required.
Sensitive Position No Job Description
The mission of Wytheville Community College is to provide a quality, comprehensive education for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services.
Wytheville Community College (WCC), a member of the Virginia Community College System (VCCS), seeks an organized and student-focused New Student Inquiry, Application and Admissions Specialist to support the college’s enrollment operations. This position serves as the primary point of contact for Salesforce, XAP application systems, and Mitek identity verification tools, assisting with system functionality, troubleshooting, and process coordination.
Working under the direction of the Coordinator of Admissions and Records, the New Student Inquiry, Application and Admissions Specialist support the full prospective and new student lifecycle-from inquiry to application and transition to advising-ensuring accurate data management, timely communication, and effective system utilization. This position also assists with onboarding and enrollment advice. This position is fully on campus and works closely with Admissions and Records staff, Student Services staff, IT, Workforce and other campus stakeholders.
Inquiry & Application Management
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Will be required to travel to other WCC off-site locations
Posting Number CLS_4428P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 05/01/2026 Job Close Date 05/29/2026 Open Until Filled Agency Website www.wcc.vccs.edu Contact Name Malinda Eversole Email HR@wcc.vccs.edu Phone Number 276-223-4869 Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/95728
Wytheville Community College is open for business between the hours of 8 am and 5 pm, Monday-Friday. Some weekend and evening hours may be required.
Sensitive Position No Job Description
The mission of Wytheville Community College is to provide a quality, comprehensive education for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services.
Wytheville Community College (WCC), a member of the Virginia Community College System (VCCS), seeks an organized and student-focused New Student Inquiry, Application and Admissions Specialist to support the college’s enrollment operations. This position serves as the primary point of contact for Salesforce, XAP application systems, and Mitek identity verification tools, assisting with system functionality, troubleshooting, and process coordination.
Working under the direction of the Coordinator of Admissions and Records, the New Student Inquiry, Application and Admissions Specialist support the full prospective and new student lifecycle-from inquiry to application and transition to advising-ensuring accurate data management, timely communication, and effective system utilization. This position also assists with onboarding and enrollment advice. This position is fully on campus and works closely with Admissions and Records staff, Student Services staff, IT, Workforce and other campus stakeholders.
Inquiry & Application Management
- Monitor incoming student inquiries and applications to ensure timely processing and follow-up.
- Provide excellent customer service and assistance to students who have application
- Support communication workflows within the Salesforce system to ensure prospective students receive accurate and timely information.
- Assist with tracking inquiry-to-application conversion and identifying opportunities for process improvement.
- Ensure accurate data entry, data integrity, and alignment between systems.
- Serve as the primary point of contact for perspective students and individuals with requests for information.
- Coordinate outreach to all new applicants to ensure student access to MYWCC applications and ensure the connection to the assigned academic advisor.
- Serve as a backup Navigator to assist Student Services in appointment setting, financial aid and scholarship assistance and other onboarding functions.
- Support EAB Navigate appointment workflows, student success campaigns, and surveys.
- Participate in enrollment events, orientations and community outreach events.
- Ensure compliance with FERPA and institutional policies regarding student data.
- Maintain confidentiality and secure handling of sensitive information.
- Support accurate recordkeeping across enrollment systems.
- Assist in preparing reports and documentation as requested by the Coordinator of Admissions and Records
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Experience in admissions, enrollment services, customer service, or administrative support
- Demonstrated ability to learn and support technology systems such as CRM or other application platforms.
- Experience handling sensitive or confidential information.
- Strong organizational, communication, and problem-solving skills.
- Ability to work effectively in a team-oriented, on-campus environment
- Proficient in use of technology, including Microsoft Office and Google docs
- Experience working with Salesforce or another CRM platform.
- Familiarity with online application systems such as XAP.
- Experience in a higher education or community college setting
Will be required to travel to other WCC off-site locations
Posting Number CLS_4428P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 05/01/2026 Job Close Date 05/29/2026 Open Until Filled Agency Website www.wcc.vccs.edu Contact Name Malinda Eversole Email HR@wcc.vccs.edu Phone Number 276-223-4869 Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/95728
Salary : $44,192