What are the responsibilities and job description for the Telephone Scheduler position at Virginia Oncology Associates?
Overview
Are you ready to make a meaningful impact in the world of healthcare? Virginia Oncology Associates, the leading force in cancer care and blood disorders in Hampton Roads and Northeast North Carolina, is looking for a dynamic Phone Scheduler to join our Centralized Operations team in Norfolk.
Why Be a VOA Phone Scheduler?
Responsibilities
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.
Are you ready to make a meaningful impact in the world of healthcare? Virginia Oncology Associates, the leading force in cancer care and blood disorders in Hampton Roads and Northeast North Carolina, is looking for a dynamic Phone Scheduler to join our Centralized Operations team in Norfolk.
Why Be a VOA Phone Scheduler?
- Be the voice of empathy and efficiency, connecting patients with the care they need.
- Work with a dedicated team of professionals in a rewarding, fast-paced environment.
- Play a pivotal role in ensuring seamless communication and scheduling across multiple offices.
- Please take this quick survey once you've submitted your resume to complete the application process:Â Phone Operator PI Survey Link
- If you have completed the survey before, even for another position, please
Responsibilities
- Gracefully handle all incoming calls, connecting them to the right departments.
- Promptly relay messages, especially those of urgency, to clinical teams.
- Manage patient appointments with precision, ensuring their scheduling needs are met.
- Keep a watchful eye on scheduling voicemails, confirming or arranging appointments.
- Maintain provider schedules and respond to appointment alerts efficiently.
- Master the in-house paging system and manage conference call setups.
- Provide assistance and resolve issues related to our telephone systems.
- Uphold a professional and supportive environment for every caller.
- Perform clerical duties to keep our operations smooth and effective.
- Adhere strictly to HIPAA and confidentiality regulations.
- A high school diploma or equivalent.
- At least five years of office experience, ideally in a medical setting.
- Proficiency in Microsoft Office (Outlook, Word, Excel) and scheduling systems.
- Experience in reception, scheduling, or telephone operations is a huge plus.
- Outstanding communication, multitasking, and customer service skills.
- Travel between locations as necessary.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.