Chief Operating Officer

The Virginia League for Planned Parenthood (VLPP) is seeking a Chief Operating Officer to join our team. 

Under the general supervision and direction of the CEO, the Chief Operating Officer (COO) at VLPP manages the clinical services programs and administrative operations of the affiliate including Information Technologies and EMR, Facilities, Security, Revenue Cycle and the affiliate’s compliance program. 

In partnership with the Chief Medical Officer, the COO ensures the successful provision of health services in our service area and serves as HIPAA Security Officer, Compliance Officer and as a member of the CQRM committee.

This is a hybrid role that can be based out of Hampton Roads or Richmond but monthly travel to all sites within the affiliate is required (offices are located in Richmond, VA Beach and Hampton) and a weekly in-office presence is required. In the event a health center is experiencing operational challenges, this position will be required to be on site to provide support to the health center staff.

This is a fantastic opportunity to join a deeply respected and well positioned organization with a long history of providing high quality care across the state. The position is based in Richmond or Hampton Roads, VA with a hybrid schedule.

Essential Job Duties and Responsibilities:

Operations

• Lead the delivery of an efficient, culturally-responsive, and comprehensive health care service that provides the highest quality, accessible, patient-centered care that is outcomes-and impact-oriented with a focus on improving efficiencies.  
• Works closely with the Chief Medical Officer and clinical leadership to ensure clinical operational policies, programs, procedures, and methods are aligned with accreditation standards, medical standards and guidelines, and risk and quality management indicators.  
• Develop and lead strategic initiatives to improve and enhance operational effectiveness, efficiency, and cost containment, high-quality patient care, and excellent customer service (internal and external), while maximizing volumes. Introduce new services and expand patient access while continuing to provide compassionate and high-quality care.   
• Oversees all clinical services; negotiates and implements contracts; directs clinical services strategic planning efforts; represents the agency; supports Board committees; hires and supervises staff; prepares department budget; assures quality medical care; coordinates the introduction of new services; plans and facilitates department meetings; and contributes to the team effort of the agency, thereby ensuring quality care and services for clients.

• Promote and facilitate integration, collaboration, and teamwork among all departments and locations throughout the organization. Collaborate with leadership to foster systems of consistency.
• Provide coaching and mentoring to build a dynamic, flexible, customer-centered culture where staff seek feedback from patients and colleagues to improve patient experience.  
• As a member of the executive team, is integrally involved in the strategic planning process for the agency with particular responsibility for planning, expanding, implementing, controlling, and evaluating health care delivery programs and operations. 
• Leads Patient Experience initiative for the affiliate emphasizing operational excellence through internal and external customer experience. With support of managers, develops tactics for advancing internal and external customer experience.

• In collaboration with IT, Revenue Cycle, Follow Up Care, and Call Center, provide leadership and integration guidance for clinical health networking; jointly, with affected departments, develops detailed work plans and timelines to achieve goals, identifies resources needed, provides status reports and schedules and conducts project meetings. 
• Partner with Chief Medical Officer and Clinical Services to ensure that operational support departments are aligned in support of Health Center Operations and the delivery of high-quality patient care.  

• Oversee the organizational-wide compliance, quality and risk management team and develop and implement an organizational-wide Compliance program and complementary Risk & Quality Management program that meets all legal and regulatory requirements.  
• Oversees, maintains, and revises policies and procedures for the general operation of the compliance program including standards of conduct. Manages day to day operations of the program. Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with affiliate legal counsel as needed to resolve difficult compliance issues.

Education & Experience:

• 10 years of management experience in healthcare operations, including budgeting and financial analysis skills and oversight of risk management activities. 
• BA or BS Degree
• Project management experience
• Experience launching new services and evaluating existing services.  
• Computer literacy including EHR/EPM systems (EPIC preferred) 
• Ability to build, support and empower teams, build strong relationships with peers, and build and maintain relationships with stakeholders.
• Demonstrated ability to analyze complex problems and data to create business plans and service proposals. Ability to think “out of the box” to develop opportunities for the organization.
• Strong understanding of family planning and abortion services. 
• Thorough knowledge of healthcare administrative operations and fiscal management. 
• Strong organizational skills, detail-oriented, and ability to multitask.
• Ability to exercise initiative, sound judgment and problem-solving skills in the decision-making process. 
• Ability to communicate clearly with all levels of personnel. 
• Ability to use various computer systems and applications including electronic practice management systems (EPIC experience is a plus). 
• Data management capabilities, including creating and maintaining reports from an EHR/EPM

Schedule: Hours may vary. Schedule is primarily Monday - Friday from 8:30am - 5pm, however work outside regular hours may be required, particularly in the supervision of health center operations.  Instances where this position would be expected to work outside of regular hours include: inclement weather preparation and support, Health Center Manager PTO or vacancy, facilities emergencies, health center closure requests, etc.

Benefits include:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401k matching
• Employer sponsored life insurance
• 9 paid holidays per year
• Paid Time Off
• Employer Assistance Program

About the organization: 

The Virginia League for Planned Parenthood is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for all people. Many of our patients have no other health care available to them.

Our mission is to ensure that individuals and families have the freedom, information, and ability to make their own informed reproductive choices. We believe that each individual has a basic right to control their reproductive life. Individual control will lead to a better quality of life and stronger families and communities. Reproductive health

decisions must be voluntary and private.

At VLPP, we envision a future where there is universal understanding and support for the right of each person to responsibly manage their sexual and reproductive health. Every person’s freedom, equality and health will be enhanced by access to a full range of family planning options. When the right to family planning is accepted as fundamental and mainstream, there is the potential for each person to fulfill their own dreams.

VLPP will work collaboratively with a broad coalition of schools, organizations, parents, elected officials, and policy makers to encourage and promote strong families and communities. We will work with our partners to create a future where laws and funding will be based on the health needs of individuals and the desire to achieve positive health outcomes. In this climate, policy makers will embrace prevention initiatives, and there will be broad support for family planning, sexuality education, and freedom of choice.

We comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. VLPP is an affiliate of Planned Parenthood Federation of America (PPFA). As an affiliate, VLPP supports and implements the mission of PPFA.

For more information about VLPP, please visit: https://www.plannedparenthood.org/planned-parenthood-virginia-league