What are the responsibilities and job description for the Help Desk Student Associate position at Virginia Jobs?
Title: Help Desk Student Associate
VP Area: Chief of Staff - UMW
Department: Information Technology
Campus Location: Main Campus
Advertised Range: $13.75 per hour
Job Summary/Basic Functions
Help Desk Student Associates provide technical support to the entire university community through phone, online, and walk up services.
Required KSAs/Competencies/Qualifications
Ability to work up to 15 hours a week.
Excellent customer service skills
Detail oriented
Effective oral and written communication skills
Ability to follow directions
Ability to maintain confidentiality
Current UMW student
Required Experience:
Previous customer service experience
Required Education:
Current UMW student
Required Licensure:
N/A
Additional Considerations:
None
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at Mailed, emailed, faxed, or hand-delivered applications or resumes will not be accepted.
Excluding currentUMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks.
Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit
The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.
UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia ( 2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: ;br>
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
VP Area: Chief of Staff - UMW
Department: Information Technology
Campus Location: Main Campus
Advertised Range: $13.75 per hour
Job Summary/Basic Functions
Help Desk Student Associates provide technical support to the entire university community through phone, online, and walk up services.
Required KSAs/Competencies/Qualifications
Ability to work up to 15 hours a week.
Excellent customer service skills
Detail oriented
Effective oral and written communication skills
Ability to follow directions
Ability to maintain confidentiality
Current UMW student
Required Experience:
Previous customer service experience
Required Education:
Current UMW student
Required Licensure:
N/A
Additional Considerations:
None
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at Mailed, emailed, faxed, or hand-delivered applications or resumes will not be accepted.
Excluding currentUMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks.
Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit
The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.
UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia ( 2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: ;br>
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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