Support Coordinator - Home Care

Office Coordinator – Care Management Leadership

Virginia Home Care Partners (VHCP) is seeking a proficient, service-driven leader to join our Care Management team as Office Coordinator. This is not simply an administrative position. We are seeking a proven leader who can think strategically, solve problems confidently, develop others, and strengthen the partnerships of our Care Team, Clients, and their Families.

For more than 13 years, VHCP has served Clients and Families throughout Fredericksburg and the surrounding communities. As a locally owned, independent home care agency, we have built our reputation by fostering personal relationships called partnerships, being consistent, professional, and sharing a genuine commitment to our mission:

Love People. Journey Together. Make a Difference.

The Role

The Office Coordinator helps lead the daily coordination of care by supporting our Care Team Partners, Client Partners, Families, and Care Management team. This individual approaches scheduling strategically—considering the needs of Clients and Care Partners and the long-term stability of each partnership.

The right person will lead with a balance of warmth and competence—helping people feel heard, respected, and supported while providing clear direction, exercising sound judgment, and maintaining high personal and professional standards. This leader will remain composed when plans change, take responsibility for finding solutions, and recognize opportunities to strengthen both people and processes.

The Office Coordinator will consistently model our core value:

Lead with honor and respect, and receive honor and respect.

Key Responsibilities

• Coordinate Client schedules with accuracy, foresight, and a strong understanding of each Client’s needs and preferences.
• Approach scheduling as a strategic responsibility and develop dependable solutions.
• Engage in effective communication via phone calls and email.
• Take an on-call rotation and respond effectively to communication, schedule changes, service concerns, and other time-sensitive needs.
• Promote consistency of care by thoughtfully matching Care Partners with Clients in coordination with Care Management.
• Serve as a leader within Care Management, contributing sound judgment, clear communication, accountability, and follow-through.
• Lead with warmth and competence, demonstrating genuine care for people while confidently upholding policies, expectations, and professional standards.
• Build trusted partnerships with Care Team Partners, Clients, families, nurses, and fellow Care Management team members.
• Provide Care Partners with the guidance, encouragement, expectations, and support they need to succeed.
• Process Care Team Partner records
• Invest in the development of others by recognizing strengths, offering constructive feedback, and creating growth opportunities.
• Address concerns directly, respectfully, and promptly while protecting each person’s dignity.
• Communicate scheduling updates and service information clearly and professionally.
• Identify recurring challenges and recommend improvements to systems, communication, and workflow.
• Serve as support for Care Management
• Foster partnerships each day by consistently living the VHCP mission.

The Leadership Qualities We Value

Our Office Coordinator will:

• Balance warmth with competence: Create an environment in which people feel valued and supported while demonstrating confidence, sound judgment, accountability, and the ability to get things done.
• Lead with honor and respect: Treat every person with dignity while maintaining clear professional expectations.
• Pursue excellence: Take pride in producing accurate, thoughtful, and dependable work.
• Think strategically: Look beyond the immediate problem to understand its broader impact and develop sustainable solutions.
• Develop others: Recognize potential, encourage growth, and help team members become more confident and capable.
• Exhibit humility and responsibility: Remain open to feedback, acknowledge mistakes, and take ownership of decisions and outcomes.
• Pursue development: Eagerly seek opportunities to strengthen leadership, communication, and professional skills.
• Participate in Leadership trainings, events, and Clifton Strengths Assessment with coaching
• Practice consistency and discipline: Follow through on commitments and demonstrate dependable professional and personal conduct.
• Work collaboratively: Place the needs of the organization and those we serve above individual preferences.
• Protect partnerships and cultural values: Understand that trust is built through honesty, responsiveness, reliability, and respectful communication.
• Live our mission: Love people, journey together, and make a difference through daily actions—not simply words.

The Ideal Candidate

You may be a strong fit if you:

• Naturally take ownership and bring order to complex or changing situations.
• Can balance compassion for people with accountability to policies and expectations.
• Are approachable and empathetic while remaining confident, decisive, and professionally grounded.
• Are an effective problem-solver who can make thoughtful decisions under pressure and manage tensions.
• Communicate professionally with individuals who have different needs, personalities, and perspectives.
• Recognize that scheduling affects Client well-being, partnership success, service continuity, and organizational stability.
• Enjoy helping others grow and are willing to have both encouraging and crucial conversations.
• Are highly organized and able to manage competing priorities without losing attention to detail.
• Demonstrate sound judgment, discretion, emotional maturity, and confidentiality.
• Are comfortable learning and using scheduling, communication, and documentation technology.
• Want to pursue meaningful work, contributing to an organization that invests in making a difference in people's lives.
• Accel in a role by applying your leadership to directly support Clients, families, and professional caregivers.

Qualifications

• Previous experience in office coordination, scheduling, home care, healthcare, operations, staffing, or a related field is preferred.
• Leadership or team-development experience is required.
• Excellent verbal and written communication skills.
• Strong organizational, strategic-thinking, and problem-solving abilities.
• Ability to handle confidential information with integrity.
• Confidence working in a fast-paced environment where priorities may change.
• Dependable attendance/timeliness and consistent professional conduct.
• Ability to work collaboratively while taking initiative and making responsible decisions.

Why Join Virginia Home Care Partners?

At VHCP, leadership is not defined by title alone. It is demonstrated by how we serve, communicate, solve problems, accept responsibility, and help others succeed. Our leaders bring together genuine warmth and proven competence so that people feel both cared for and confident in the support they receive.

You will have the opportunity to influence the daily experience of our Care Partners, strengthen the support provided to Clients and families, and contribute to the continued growth of a respected local organization.

If you are a disciplined and humble leader who pursues excellence, develops others, thinks strategically, and believes strong partnerships are essential to exceptional care, we invite you to apply.

Virginia Home Care Partners
Love People. Journey Together. Make a Difference.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Application Question(s):

• Do you live in the Fredericksburg area?
• Do you have a Driver's License and Auto Insurance?

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $55,000 - $60,000