Office Health Assistant - Mobile / CATT

Job Description

Job Title: Office Health Assistant- Mobile - CATT program

FLSA: Hourly “Non-Exempt”

Pay Scale: U-10a $29.55/hr. ($61,465.75 if annualized)

Bilingual: Required

Department: Primary Care

Representation: Represented

Reports to: Mobile Health Program Supervisor

At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. We strive to provide an environment that welcomes and values the people we employ and serve.

If you are unsure whether you meet all the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply.

Job Summary

As part of the Mobile Team, the Office Health Assistant (OHA) for the Center for Addictions and Treatment (CATT) plays a vital role in supporting daily operations of the CATT clinic. The OHA works closely with a multidisciplinary team including medical providers, behavioral health specialists, peers, and support staff to ensure smooth workflow and high-quality, trauma-informed, culturally responsive care for individuals receiving addictions treatment services. This role combines front desk duties, medical assistant tasks, and administrative functions with a focus on supporting substance use disorder (SUD) treatment, harm reduction, and patient-centered recovery.

Key responsibilities include receptionist/front desk duties, standard medical assistant tasks, and various administrative functions. The Mobile OHA-CATT Program must collaborate with health services to provide effective intervention and prevention services. This position may support or provide coverage for mobile health services in the community and may drive the mobile RV (with training and competency verification).

Essential Duties And Responsibilities

Driving and Operating VG Vehicles:

• Safely drive company vehicles to designated locations.
• Ensure the vehicles are properly maintained, clean, and stocked with necessary medical supplies.
• Perform pre-trip and post-trip vehicle inspections.
  
  

Patient Flow And Front Desk Duties

• Register and update patient information, ensuring confidentiality under HIPAA and 42 CFR Part 2.
• Assist patients with registration, appointment scheduling, and insurance/OHP enrollment support.
• Document medical information accurately in EHR. Obtain proper documentation for patient financial status to facilitate appropriate billing.
• Schedule appointments with VG's OHP specialist to enroll eligible patients in OHP.
• Perform basic office operations and use the Virginia Garcia Electronic Medical Record (EMR) system.
• Answer telephones, assist callers, and schedule appointments for medical and dental services, and coordinate appointment needs with CATT Health Services partners
• Maintain proper documentation per quality assurance guidelines. Scan documents into patient record.
• Maintain a clean, safe, welcoming, trauma-informed, and culturally respectful front office environment.
  
  

Direct Patient Care Duties

• Coordinate patient flow with on-site providers, recovery peers, and CATT Services partners.
• Room patients and record vital signs, including for patients in MAR (Medication-Assisted Recovery) visits. Administer vaccines, perform lab draws, and assist with CLIA-waived tests.
• Support harm reduction services (e.g., naloxone education, supply distribution) under provider direction.
• Assist providers with procedures, screenings and patient education related to substance use and recovery.
• Administer medications under the direction of on-site providers, including oral, topical, and injections.
• Conduct laboratory procedures such as urinalysis and strep cultures.
• Perform quality control tests on CLIA-waived labs.
• Disinfect and sterilize instruments and equipment.
  
  

Indirect Patient Care Duties

• Maintain and order medical, pharmaceutical, and office supplies specific to CATT operations.
• Track and support referrals to internal and external programs (primary care, behavioral health, residential treatment).
• Document daily vaccine refrigerator/freezer temperatures and support compliance with VFC and VG policies.
• Assist with quality improvement activities, including data collection and reporting.
• Support coordination of care between medical, behavioral health, and community partners.
  
  

Miscellaneous Duties

• Assist in coordinating health and recovery support activities with community partners, families, and resources.
• Order and maintain patient education materials on addiction, harm reduction, and recovery supports.
• Perform monthly Vaccine Administration Records (VAR) inventory.
• Handle Protected Health Information (PHI) and substance use disorder treatment information in compliance with HIPAA and 42 CFR Part 2 regulations.
• Support other patients or departments as appropriate.
  
  

HIPAA Requirements

The Mobile OHA – CATT will access Protected Health Information (PHI) while performing tasks such as scheduling, registering patients, updating insurance coverage, and performing medical assistant duties. Access to specific patient records is limited to the minimum necessary to fulfill job responsibilities, including patient demographics, account information, encounter forms, medical records sections relevant to scheduling, and the problem list/immunization record.

Knowledge, Skills, And Abilities

• Proficiency in English and Spanish, both written and spoken, is required.
• Ability to effectively serve diverse populations with sensitivity to intercultural issues.
• Empathy and sensitivity when working with individuals experiencing substance use disorders.
• Ability to perform clerical tasks with speed and accuracy, including word processing, database management, basic computer functions, data entry, and filing.
• Demonstrated initiative and sound judgment in identifying and resolving problems.
• Knowledge of confidentiality regulations and the ability to maintain them.
• Capacity for independent decision-making within established mobile clinic protocols and procedures.
• High level of accuracy with numbers and data entry.
• Excellent communication skills, including interpersonal, oral, written, and non-verbal communication.
• Ability to build supportive relationships with staff, patients, families, and the community.
• Service-oriented with the ability to adapt to changing workloads and pace.
• Valid driver’s license, reliable transportation, safe driving record, and insurance coverage required.
  
  

Education and Experience

• High school diploma or equivalent required.
• At least one year of previous medical assistant experience is required.
• Active Medical Assistant certification required.
• Active CPR/First Aid/BLS certification or ability to become certified within 180 days of hire required.
• Six months or more experience working as a Front Desk Receptionist with EHR registration duties preferred.
  
  

Behavioral Competencies

• Accountability: Model VG’s mission, vision, and shared values.
• Customer-Focus: Provide welcoming, nonjudgmental care to patients in recovery.
• Teamwork: Collaborate with multidisciplinary teams including peers and community partners.
• Initiative: Be innovative, apply fresh ideas, and continuously improve work processes.
• Confidentiality: Maintain strict confidentiality and respect the privacy of others with HIPAA and 42 CFR Part 2.
• Ethics: Demonstrate integrity, honesty, and stewardship in all work encounters.
• Respect: Show consideration and appreciation for co-workers and patients with lived experiences and recovery journeys.
• Communication: Convey thoughts and ideas effectively while understanding others' perspectives.
  
  

Physical Requirements

• Standing: 25%
• Walking: 45%
• Sitting: 25%
• Lifting/Carrying: 5% (must be able to lift/carry 40 lbs. of supplies)
  
  

Working Environment/Physical Hazards

• Work in a well-lit, ventilated environment.
• Exposure to bloodborne pathogens and potentially hazardous chemicals.
  
  

Travel Requirements

• This position may require travel to outreach locations, community partner site, or other VG clinics as needed. The Mobile OHA-CATT may be asked to drive the mobile clinic at time (following training and competency verification)
  
  

Equipment Used

Office Equipment

• Office: Computer, telephone, copier, scanner (data entry and word processing)
  
  

Medical Equipment

• Autoclave
• EKG
• Pulse oximeter
• Audiometer
• Nebulizer
• O2 tank
• Liquid nitrogen
• Glucometer
• Hemoglobin A1C
• Cholesterol Screening Equipment
• Hemoglobin Screening Equipment
• Vaccine storage and transport
  
  

Immunization

Staff must meet immunization requirements as stated in VGMHC’s immunization policy and applicable state and federal guidelines.

Job description represents a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.

VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.