Property Office Claims Representative

POSITION TITLE: Property Office Claims Representative

STATUS: Exempt

COMPENSATION RANGE: $52,000-$72,000 Annually

LOCATION: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238. Hybrid schedule is offered, after in-office training period is completed.

REPORTS TO: Property Claims Manager

POSITION SUMMARY

The Property Office Claims Representative handles property damage and liability claims and provides efficient settlements in accordance with company procedures and standards.

LOCATION

This position is based out of our beautiful West Creek Office location. West Creek (Goochland, VA – Richmond, VA)

Office Hours: Monday – Friday, 8:00am – 4:30pm

Hybrid work schedule is available after a period of in-office training.

PRIMARY DUTIES

• Investigate, evaluate and adjust all losses assigned.
• Evaluate and Estimate claims using photos, measurements, estimating platforms, outside vendors and other available resources.
• Comply with company policies and procedures in the handling of all losses and other company matters
• Maintain timely contact with insureds and claimants.
• Report all activity on all claim files promptly in the claim file logs.
• Develop professional relationships with contractors and vendors.
• Diary and reserve open claims, set up new claims and process incoming mail daily.
• Advise Underwriting Department on all poor risks
• Assist and give guidance to other claim personnel as requested.
• Assist with hunt group call handling during peak times.

ADDITIONAL DUTIES

• Answer inquiries from agents and insureds on coverages and procedures.
• Maintain logs and other records as required.
• Maintain knowledge of company procedures and the Unfair Claims Practices Act.
• Conduct POCR and policy training as required.
• Assist with Countryway Claims as needed.
• All other duties as assigned by the supervisor.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• College degree or equivalent experience in property and casualty
• 2-3 years P&C experience
• 2-3 years experience making liability decisions

MINIMUM SKILL QUALIFICATIONS

• Construction and/or property estimating knowledge
• Proven customer focus skills
• Excellent oral and written communication skills
• Strong investigation and settlement skills
• Computer literate
• Proven ability to work well independently and in a team environment
• Strong organizational skills
• Proven ability to be flexible and handle multiple tasks
• Level 1 - POCR: Entry-level role responsible for investigating losses, preparing estimates, evaluating damages, communicating with insureds and contractors, and developing property claims expertise.
• Level 2 - POCS: Performs POCR responsibilities with greater independence, handles more complex claims, exercises increased authority, and serves as a resource for claims handling and estimating questions.
• Level 3 - SPOCR: Performs POCS responsibilities while managing higher-value and more complex losses, preparing larger estimates, exercising stronger decision-making authority, and mentoring less experienced team members

PREFERRED QUALIFICATIONS

• Minimum 3 years of P&C claims experience
• Claims designations to include AIC, INS, SCLA, CPCU, etc. a plus but not required
• Experience with Xactimate estimating

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.