Human Services Program Specialist

Title: Human Services Program Specialist

State Role Title: Prog Admin Specialist I

Hiring Range: $54,954.00 - $68,000

Pay Band:

Agency: Virginia Department of Health

Location: Dept of Health

Agency Website: www.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Technical Assistance Specialist plays a vital role in supporting the successful operation, data integrity, and regulatory compliance of the Early Hearing Detection and Intervention Information System (EHDI-IS). This position provides essential administrative and technical support to stakeholders and providers involved in congenital cytomegalovirus (CMV) and newborn hearing screening services, ensuring alignment with the Code of Virginia requirements.

Minimum Qualifications

Extensive knowledge in program administration, service delivery, reporting, and quality assurance practices to support compliance and effective statewide operations.

Extensive knowledge in collecting, entering, validating, and analyzing program data; ensure accuracy and integrity of information; and produce reports to inform program decisions and federal reporting requirements.

Demonstrated skills in identifying, investigating, and resolving data, system, and operational issues, providing recommendations to enhance program workflows and system functionality.

Proven experience in technical assistance, training, and guidance to stakeholders; respond to inquiries professionally and timely; and communicate complex information clearly in oral and written formats.

Demonstrated ability to prioritize work, manage multiple tasks, maintain documentation, and work independently or as part of a team to meet program objectives.

Additional Considerations

Public health experience

Ability to identify data trends, detect errors, and propose solutions for process improvements or system enhancements.

Preferred experience in electronic health record systems, databases (like VISITS), Microsoft Office Suite, and web-based communication tools.

Ability to learn new software and troubleshoot system issues.

Experience interpreting and communicating clinical information to families and healthcare providers professionally.

Familiarity with the Code of Virginia, specifically as it pertains to the Virginia EHDI program.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
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In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800- 552-5019, or DBVI at 800-622-2155.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

Contact Information

Name: Tomica Gregory

Phone: 804-814-9684

Email: tomica.gregory@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.