What are the responsibilities and job description for the Service Response Center Rep - Nights position at Virginia Commonwealth University Health Systems?
This position receives calls and assists customers with request for services. This job documents all incoming call request promptly, following all SRC policies and guidelines. This job coordinates and dispatches appropriate Plant Operations, Food & Nutrition, Transportation or other Support Services personnel as needed. This job also prioritizes the appropriate level of service to be consistent with the immediate need.Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Minimum of one (1) year of work experience in a healthcare setting
Minimum of two (2) years experience using a personal computer and typing 45 WPM (typing test may be required)
Previous experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc.
Experience PREFERRED:
Previous experience preferably in a very active Call Center environment
Previous experience in call/radio dispatching
Previous experience using medical terminology
Education/training REQUIRED:
High school diploma or equivalent
Education/training PREFERRED:
Completion of some college course work
Independent action(s) required:
Answers incoming calls courtesy and respectfully, introducing self and welcome greeting.
Updates and maintains information in departmental database.
Handles and dispatches work orders within specified guidelines as outline by departmental policies and procedures.
Uses independent judgment in responding to emergencies.
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
Incumbent must be flexible with work schedules according to department staffing of shift requirements and will be required to work some weekends and holidays as assigned.
Must maintain a neat and tidy working environment and adheres to the dress code requirements in accordance with VCUHS and departmental policies and procedures.
Age Specific groups served:All
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting less than 20 lbs.
Activities: Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change, Noisy environment
VCU Health System Authority (VCU Health) complies with applicable civil rights laws and does not discriminate on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, political affiliation, disabilities, marital status, veteran status, residence, financial status, or any other manner prohibited by law.
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
VCU Health System Authority (VCU Health) complies with applicable civil rights laws and does not discriminate on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, political affiliation, disabilities, marital status, veteran status, residence, financial status, or any other manner prohibited by law.
