What are the responsibilities and job description for the Customer Solutions Associate position at Virginia Beach Business Firm?
In a market where customers have endless options, the experience you create is what sets everything apart.
We’re a fast-growing sales and consulting firm partnering with Verizon to deliver best-in-class customer experiences across the Virginia Beach area. Our team specializes in helping customers simplify complex choices and confidently select the services that fit their needs.
We’re hiring a full-time, in-person Customer Solutions Associate who is driven, people-focused, and ready to grow in a performance-based environment. In this role, you’ll be on the front lines – working directly with customers, representing a leading telecom brand, and delivering a seamless experience from first conversation to final activation. Every Customer Solutions Associate plays an important role in supporting customer satisfaction and overall sales success.
What you’ll do as a Customer Solutions Associate:
- Connect with residential and business customers using qualified, lead-generated opportunities
- Build rapport quickly and identify customer needs through a consultative sales approach
- Recommend Verizon products and services tailored to each customer
- Guide customers through the enrollment and account setup process
- Clearly explain plans, features, and pricing to ensure confident decision-making
- Handle questions and concerns with professionalism and urgency
- Maintain accurate customer records and sales tracking
- Participate in ongoing Customer Solutions Associate training and team development sessions
- Support daily sales objectives while creating positive customer experiences
Ideal skills and qualities we’re looking for in a Customer Solutions Associate include:
- Strong communication and relationship-building skills
- A motivated, competitive mindset with a desire to grow
- Comfort working in a fast-paced, customer-facing environment
- Coachable, team-oriented attitude with a strong work ethic
- High school diploma required; college degree is a plus!
- Interest in developing professionally as a Customer Solutions Associate
- Ability to contribute to a performance-driven sales environment
What we provide our Customer Solutions Associates:
- Hands-on experience in sales, customer relations, and account management
- Ongoing training and mentorship from experienced leaders
- Clear growth opportunities into leadership and management roles
- Performance-based earnings with uncapped potential
- Professional development designed to help every Customer Solutions Associate strengthen communication and sales skills
- Opportunity to build a long-term career as a Customer Solutions Associate
Job Type: Full-time
Pay: $48,000.00 - $56,000.00 per year
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
Salary : $48,000 - $56,000