Conference Services Manager

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

The Conference Service Manager is a multi-tasking machine with strong community relations and an excellent reputation amongst clients. They also support our hotel family and create an epic experience for our guests. And just to clarify, they still like a good martini. Working with an awesome team and reporting to the Director of Catering, the Conference Service Manager will be responsible for cultivating relationships with internal and external guests.

The Nitty-Gritty:

What exactly you will be doing...

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• As a Conference Service Manager, you will provide the primary support to create the appropriate environment for effective meetings and events
• You will serve as the manager of the customer service process, receiving customer input and responding back with a plan of action
• The Conference Service Manager is the point of contact for all users, coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space
• Effectively plans and communicates to all departments the expressed need of the customer
• Works directly with leadership to ensure all catering options/menus are presented to the customer accurately
• Ensures that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team
• Works closely with the Audio-Visual team to handle room set-ups, A.V. needs, and special requests
• Assists management in analyzing all aspects of the operation and reporting on any aspect that does not seem to be functioning properly
• Performs other duties as assigned

What qualities are we looking for?

You’ve got skills? If you can perform the following, then you have come to the right place...

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Comply with all safety and health department procedures, as well as all state and federal liquor laws
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have:

• Current, legal and unrestricted ability to work in the United States
• Candidates must have previous hospitality experience. Hospitality could encompass, hotels, bars, restaurants, nightclubs, and other event spaces
• Minimum 1-2 years of previous sales as well as supervisory experience
• Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
• Proficient in Teams MS Outlook, Word, Excel and PowerPoint