Provider Medical Pharmaceutical Liason

What you will be doing:

Educational Outreach

• Conduct regular, high-quality outreach through in-person visits, calls, emails, and virtual meetings.
• Plan and deliver education-focused presentations and "lunch & learn" sessions on TRD, treatment indications, regulatory processes, and collaborative care models.
• Act as an ambassador of education to psychiatrists, therapists, hospital discharge planners, and primary care providers.
• Promote awareness and understanding of advanced treatment options through a professional, education-first approach.

Territory Planning & Strategy

• Identify and segment potential referral partners (e.g., hospitals, psychiatric practices, IOPs, therapists) across the assigned region.
• Develop and execute a comprehensive territory plan using CRM and other digital tools.
• Regularly review territory performance to optimize outreach and engagement strategies.

Relationship & Co-Management

• Serve as the primary point of contact for partner providers.
• Ensure a positive, “white-glove” experience for new referral partners.
• Maintain clear communication between referring clinicians and internal care teams.
• Establish feedback loops to share appropriate, de-identified patient progress updates.
• Troubleshoot issues related to patient intake or prior authorization processes.

Compliance & Administration

• Maintain accurate and detailed documentation of all activities within the CRM system.
• Adhere to all healthcare compliance regulations, including HIPAA, Anti-Kickback Statute (AKS), and Stark Law.
• Manage administrative tasks efficiently, including expense reporting and field budgeting.

What you must have:

• Clinical Knowledge: Ability to confidently discuss Treatment-Resistant Depression (TRD), Major Depressive Disorder (MDD), and mechanisms of action for approved treatments.
• Regulatory Expertise: Must become fluent in REMS processes and be able to explain them clearly to provider offices.
• Insurance Familiarity: Understanding of payer landscapes (Medicare, Medicaid, commercial) and the Prior Authorization process for medical billing codes.
• Compliance-Driven Mindset: Must operate with a strict adherence to healthcare regulations and ethical standards.
• Professional Communication: Strong interpersonal skills, capable of engaging diverse clinical audiences.
• Minimum of 2 years in a B2B relationship, sales, or partnership role within a regulated industry (e.g., healthcare, pharmaceuticals, finance).
• Must demonstrate the ability to learn clinical content quickly and communicate it effectively.
• Logistics: Comfortable spending 60% or more time in the field. Must have a reliable vehicle and a valid driver’s license with a clean driving record.

Nice to have:

• Experience: 2–5 years in a provider liaison, medical science liaison, or specialty pharmaceutical role (psychiatry or CNS experience preferred).
• Network: Existing relationships with healthcare professionals or institutions within Westchester or Rockland Counties.
• CRM Proficiency: Detail-oriented in documenting activities and maintaining follow-up actions in digital tools.
• Strategic Thinking: Ability to plan, execute, and refine territory strategies independently.