What are the responsibilities and job description for the Chief Operating Officer position at Viper Search?
An outstanding opportunity is available for a strategic and mission-driven Chief Operating Officer to lead the expansion and operational excellence of a high-impact mental health care organization. This role is ideal for a visionary leader who thrives in scaling innovative healthcare models and is passionate about transforming lives through evidence-based, patient-centered care. As COO, you will be responsible for evolving a successful single-site clinic into a thriving, multi-location enterprise. You will lead operations with a clear focus on growth, quality, and regulatory integrity, building teams, systems, and processes that deliver compassionate, effective care at scale. You’ll work closely with founders and cross-functional teams to ensure sustainable expansion while maintaining a culture rooted in empathy, accountability, and performance.
What you will be doing:
- Lead the development and execution of a multi-year expansion strategy, scaling operations from one clinic to 5–10 locations.
- Identify and evaluate new markets, partnerships, and growth opportunities.
- Design and implement scalable systems, processes, and technologies to support rapid growth.
- Oversee daily clinic operations, ensuring efficiency, clinical quality, patient experience, and compliance.
- Build performance metrics and reporting infrastructure to measure and drive operational success.
- Optimize resource allocation, manage budgets, and improve cost-efficiency to support profitability.
- Partner with founders on marketing, branding, and patient acquisition strategies.
- Ensure compliance with healthcare regulations, licensing requirements, and clinical best practices.
- Develop and execute risk management protocols to protect patients, staff, and the business.
- Collaborate across clinical, administrative, billing, and marketing functions to create operational alignment.
- Lead the recruitment, training, and development of compassionate, high-performing teams.
- Other duties as assigned.
What you must have:
- 10 years of leadership experience in healthcare or behavioral health operations.
- Proven success in scaling multi-site clinical operations or healthcare startups.
- Strong financial literacy, including understanding of EBITDA, cash flow, and key operational KPIs.
- Expertise in healthcare payer contracting, compliance standards, and process optimization.
- Demonstrated ability to lead organizational growth while maintaining operational discipline and quality.