What are the responsibilities and job description for the Client Service Representative/Veterinary Assistant - Springwood Veterinary Hospital - TX position at Vip-Vet?
We are seeking a dedicated and customer-focused individual to join our team as a dual Client Service Representative and Veterinary Assistant. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.
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Responsibilities:
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- Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
- Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
- Answer phone calls, address client inquiries, and provide information about our services and policies.
- Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
- Process payments accurately and provide clients with detailed invoices and receipts.
- Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
- Assist veterinary technicians and veterinarians with various tasks, including animal restraint, medication administration, and sample collection.
- Maintain a clean and organized clinic/hospital environment by disinfecting surfaces, sanitizing equipment, and cleaning kennels and cages.'
- Prepare examination rooms for appointments, ensuring they are well-stocked and organized.
The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.
Qualifications:
- Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
- Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
- Ability to multitask and handle a fast-paced environment with attention to detail.
- Proficiency in using computer software, including practice management systems and Microsoft Office.
- Organizational skills to manage appointments, records, and administrative tasks.
- Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
- Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.
Benefits:
Hourly rate: $14.00 - $16.00 to commensurate with experience.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets
Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.
Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment
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Salary : $14 - $16