Director of Program Operations

Description

POSITION TITLE:  DIRECTOR OF PROGRAM OPERATIONS

ORGANIZATION:

VIP Community Services is dedicated to changing lives and transforming our community. We offer a continuum of services to individuals with histories of chemical dependency. Our client centered approach empowers people to take charge of their lives and discover their personal paths to self-sufficiency. 

Please visit www.vipservices.org to learn more. 

POSITION SUMMARY: 

Under the supervision of the Program Director provides crisis management, counseling when needed and general oversight to ensure the agency operation is consistent with safety, regulatory guidelines and requirements and organization procedure to ensure optimum service to all clients. 

POSITION DESCRIPTION: 

• As part of the leadership team, this role will ensure that all shelter leadership have all necessary operational and administrative tools and be proactive by escalating high priority issues and risks for their review as appropriate. 

• Manage a team to ensure safe and efficient provision of services to all clients and staff. • Provide supervision and support for 24/7 operations as required. 

• Providing status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership. 

• Oversee and keep records such as curfew checks and vacancy reporting in CARES as well as weekly/monthly data reporting. 

• Work collaboratively with Maintenance, Security, Vendors and Emergency Responders on site. 

• Respond to client issues and concerns according to procedure or instructions, providing counsel where appropriate. 

• Ensure adequate scheduling of staff 

• Conduct/participate in fire drills and ensure compliance with regulations and procedures. 

• Make rounds randomly through the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, cleanliness etc. 

• Mandatory Callahan participation required 

• Maintain excellent working relationships with all clients, staff, and visitors. 

• Participate in training, workshops and/or educational programs as assigned or indicated. 

• Perform all other duties as assigned by Supervisor or designee.  

Requirements

POSITION QUALIFICATIONS: 

• Bachelor’s degree preferred; High School Diploma or Equivalency with four years-experience in counseling and/or a shelter system 

• Fire Safety Coordinator Certificate or can be hired with the condition of obtaining within 90 days 

• NYC Food Handler's Certificate or can be hired with the condition of obtaining within 2 months 

• CPR/First Aide or can be hired with the condition of obtaining within 2 months 

• Must be capable and comfortable with crisis management. 

• Computer proficiency with proficiency in Word, Excel and the ability to learn new technologies and databases. 

? Ability to work a flexible schedule and work shifts associated with a department that operates 24 hours per day, 365 days per year. 

• Excellent verbal and written communication skills. 

• Ability to work in a multi-cultural environment 

• Ability to speak/write the English language 

• Bilingual Spanish Preferred

NOTE: This description reflects management’s assignment of the essential functions. It does not restrict the tasks that may be assigned. Tasks are subject to change at any time due to any reasonable but necessary conditions.