Automotive Internet Parts CSR

VIP Automotive Group of Long Island is known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.

At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

VIP Automotive Group

Automotive Internet Part Customer Service Representative
Full-Time Opportunity
Monday – Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 3:00 PM
Saturday - 12:00 - 3:00 PM

Job Description & Duties:
Primary responsibility is to provide exceptional customer service and support to online customers seeking assistance with automotive parts inquiries, orders, and related concerns. This role involves effective communication, product knowledge, and problem-solving skills to ensure customer satisfaction and maintain strong relationships with clients.

• Generate revenue through proactive outreach, making calls and sending emails to leads received for auto parts.
• Address customer inquiries related to product and service sales, responding promptly to questions regarding parts, pricing, and shipping.
• Deliver accurate and timely price quotes via both phone and email for all leads received.
• Ensure dedicated customer and sales support for every customer or potential customer approached.
• Maintain comprehensive records of customer interactions, ensuring accurate and up-to-date information.
• Collaborate with the sales team to optimize customer satisfaction and contribute to overall business success.

To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Salary:
$80,000.00 - $90,000.00 per year inclusive of commission and bonuses

Benefits Include:

• Medical and Dental Insurance
• 401(k) Retirement Plan
• Employee Discounts on Vehicle Purchases, Parts, and Service
• Paid Time Off
• Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
• Comprehensive Employee Recognition Programs
• Opportunities for Career Advancement
• Professional Development Assistance
• Retirement Plan

Schedule:

Monday to Friday
Weekend work from home

Supplemental Pay Types:

Bonus Pay
Commission Pay