What are the responsibilities and job description for the NOC Engineer position at VIOC?
It All Starts with Our People
As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
The Opportunity
Valvoline has a rewarding opportunity as a NOC Engineer. In this role, you will be responsible for monitoring and supporting our network infrastructure with a primary focus on Fortinet hardware and tools. You will work alongside experienced engineers to ensure continuous uptime and resolve network incidents efficiently. The ideal candidate is eager to learn, team-oriented, and has a foundational understanding of networking concepts.
How You'll Make a Difference
- Monitor network systems and infrastructure for performance and availability.
- Troubleshoot and resolve issues related to Fortinet networking equipment including FEX, routers, switches, and access points.
- Create, update, and manage tickets using ServiceNow in accordance with established procedures and SLAs.
- Collaborate with internal teams via Microsoft Teams and document processesand solutions using OneNote.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain detailed documentation of issues, resolutions, and updates in real-time.
- Adhere to NOC processes and follow standard operating procedures.
What You'll Need to Succeed
- Associate or bachelor's degree, or a minimum of two years of experience in a network related role
- Familiarity with Fortinet networking equipment (FEX, routers, switches, access
- points).
- Working knowledge of networking fundamentals, specifically OSI layers 1-3.
- Experience or training in using ServiceNow for ticketing and workflow management.
- Comfortable working with Microsoft Office tools, especially OneNote and Teams.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to work flexible hours or shifts as needed.
- Certification(s) in networking (e.g., CompTIA Network , Fortinet NSE (preferred) certifications, or Cisco CCNA).
- Previous internship or experience in a technical support/NOC environment (Preferred)
- Must be authorized to work in the U.S.
We Take Care of the WHOLE You
- Health insurance plans (medical, dental, vision)
- HSA and flexible spending accounts
- 401(k)
- Incentive opportunity*
- Life insurance
- Short and long-term disability insurance
- Paid vacation and holidays*
- Employee Assistance Program
- Valvoline Instant Oil Change discounts
- Tuition reimbursement*
- Adoption assistance*
*Terms and conditions apply, and benefits may differ depending on position.
Your Path to Valvoline
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.
The Company endeavors to make its recruitment process accessible to any and all users.Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.comto make a request for reasonable accommodation during any aspect of the recruitment and selection process.The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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