What are the responsibilities and job description for the Guest Experience Specialist position at Vio Med Spa McKinney?
Guest Experience Specialist (Part-Time) — VIO Med Spa McKinney
Location: McKinney, TX (on-site) Job Type: Part-Time Pay: $18–$20/hour bonus pay
Love Making People Feel Their Best? So Do We.
VIO Med Spa McKinney is looking for a warm, polished, and driven Guest Experience Specialist to be the face of our spa. You're the first smile our guests see and the last impression they take home. If you thrive on creating five-star experiences, love a beautiful environment, and get a thrill from helping people say "yes" to looking and feeling their best, we want to meet you.
This is a part-time role perfect for someone who blends genuine hospitality with a natural sales instinct.
What You'll Do
- Greet every guest with warmth and confidence, setting the tone for a luxury experience from check-in to check-out
- Manage the front desk: answer calls, respond to inquiries, schedule and confirm appointments, and keep the day running smoothly
- Support marketing to existing guests and help location manager with social media
- Educate guests on our offerings (injectables, laser, skin treatments, IV therapy, weight management, and more) with accuracy and enthusiasm
- Process payments, manage the POS system, and handle memberships and gift cards
- Keep the reception and retail areas immaculate, on-brand, and welcoming
- Support providers and the wider team to ensure every guest leaves delighted
What We're Looking For
- A people person who makes everyone feel cared for and valued
- Sales-minded and goal-oriented
- Professional, reliable, and detail-oriented, with strong scheduling and organizational skills
- Excellent verbal and written communication
- Comfortable with scheduling software, POS systems, and general computer tasks
- Available for a part-time schedule that will include some evenings and Saturdays
Nice to Have
- Prior experience in a med spa, salon, dental, or luxury hospitality/retail setting
- Familiarity with aesthetic treatments (Botox/Dysport, dermal fillers, laser hair removal, microneedling, HydraFacial, IV therapy, weight loss)
- Experience with membership or package-based sales
- Experience with Zenoti (or similar spa scheduling/POS software)
Why VIO Med Spa McKinney?
- Bonus pay on top of your hourly rate
- Team-first culture that values warmth, growth, and excellence
- Employee perks and discounts on treatments
- Room to grow with a respected national brand
Ready to help our guests look and feel their best? Apply today with your resume and a short note on why you'd be a great fit for the VIO team.
VIO Med Spa McKinney is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
Salary : $18 - $20