What are the responsibilities and job description for the IT Process Analyst position at Vintun?
Vintun LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will support the implementation and maturation of ITIL processes through documentation of processes, procedures, and work instructions. You will support process owners, process managers, service owners, and service managers with meeting support, documentation, collaboration, and continuous improvement initiatives. Support includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices.Job Tasks• Provide support and contribute subject matter expertise to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management• Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of Government goals and requirements• Document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflows in a collaborative team environment• Ensure timely, active communication between Government stakeholders and internal stakeholders• Utilize Microsoft Office products including Teams, Word, PowerPoint, Excel, and Visio to create and deliver documentation, workflows and presentations• Maintain documentation control using SharePoint• Participate in weekly and/or daily meetings• Must be local to the Quantico, VA area with ability to attend meetings as required at customer or Vintun site up to three days per week with day-before noticeCompany DescriptionVintun LLC is an SBA certified participant, established under the Native Hawaiian Organization- Owned (NHO) program. As a professional services firm that provides consulting and advisory services to clients, Vintun works to improve operational efficiency and to accomplish organizational objectives as well as serves as a leading provider for information services and business management services to the Federal Government. We seek to create impactful solutions that yield lasting results. Vintun is headquartered in Stafford, VA with client support offices in northern Virginia and Hawaii. Vintun offers a highly competitive benefits package that reflects our objective of employing top industry performers.