What are the responsibilities and job description for the Operations Manager position at Vintage House?
Role Summary
The Operations Manager ensures that Vintage House runs smoothly, safely, and joyfully. This role oversees the internal systems that support our staff and the external services that support our members, including facilities, rentals, food programs, member services, and basic technology. It’s ideal for a hands-on leader who enjoys solving problems, supporting others, and creating a welcoming environment where aging is celebrated.
Essential Duties
Member Services & Front Desk Leadership
- Supervise front desk team to ensure warm, responsive service
- Maintain member database and support CRM accuracy
- Serve as point person for membership-related questions and resolution
Facilities & Rentals Oversight
- Manage building maintenance, inspections, and vendor relationships
- Oversee rental program: tours, contracts, payments, and on-call support
- Coordinate classroom setups and ensure facility readiness
- Support safety systems including phones, security, and fire protocols
Food Program Coordination
- Supervise Food Program Coordinator and collaborate with volunteers
- Ensure food initiatives align with member needs and organizational goals
Team Support & Culture
- Participate in hiring and onboarding of staff
- Conduct annual evaluations in partnership with Executive Director
- Foster a culture of collaboration, accountability, and care
Event Support
- Assist with planning and execution of special events
- Coordinate logistics and facility readiness in partnership with event staff
Technology & Systems
- Support basic tech troubleshooting (e.g., AV setup, connectivity issues)
- Coordinate with external support for website updates and tech needs
- Review invoices and payment requests for accuracy
Compliance & Preparedness
- Ensure staff training in emergency response and safety protocols
- Maintain documentation and readiness for disaster response
Cross-Team Collaboration
- Work across departments to align operations with strategic goals
- Embrace “other duties as assigned” with flexibility and purpose
Required Skills
- Strong organizational and planning skills
- Excellent communication and customer service abilities
- Experience supervising staff or volunteers
- Comfortable using Microsoft Office, Google Workspace, and CRM systems
- Ability to lead diverse teams and work independently
Preferred Skills
- Experience with graphic design tools (e.g., Canva, Adobe Creative Suite)
- Familiarity with WordPress or basic website editing
- Bilingual in Spanish and English
- Understanding of senior services or community-based programming
Physical Requirements
- Ability to lift up to 50 lbs and perform occasional physical tasks
- Reasonable accommodations available
Equal Opportunity Statement
Vintage House is an equal opportunity employer. We are committed to building a team that reflects the community we serve and to operating with integrity, care, and strategic excellence.
Please submit cover letter and resume to: David Seyms, david.seyms@vintagehouse.org
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Management: 2 years (Required)
Ability to Commute:
- Sonoma, CA 95476 (Required)
Work Location: In person
Salary : $70,000 - $75,000