What are the responsibilities and job description for the Receptionist / Customer Service position at Vintage Alignment?
Receptionist / Customer Service Representative
Location: Waukesha, WI
Job Type: Full-Time
Join Our Team as a Receptionist / Customer Service Representative!
We are seeking a professional, friendly, and organized Receptionist / Customer Service Representative to be the welcoming face and voice of our company in Waukesha, WI. This role is ideal for someone who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.
Key Responsibilities:
- Answer and manage incoming phone calls with professionalism, courtesy, and excellent phone etiquette
- Greet and assist visitors, clients, and customers in a warm and professional manner
- Respond to customer inquiries and provide accurate information regarding products and services
- Schedule appointments and maintain calendars as needed
- Perform data entry and maintain accurate records using Microsoft Excel and other office software
- Prepare reports, spreadsheets, and other administrative documents
- Handle general administrative tasks, including filing, scanning, and email correspondence
- Collaborate with team members to ensure a positive customer experience and efficient office operations
Qualifications:
- Previous experience in reception, customer service, administrative support, or a similar role preferred
- Outstanding telephone manners and strong interpersonal communication skills
- Proficiency in Microsoft Excel, including data entry and basic spreadsheet management
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize responsibilities effectively
- Professional appearance and positive attitude
- Strong written and verbal communication skills
- High school diploma or equivalent preferred
What We Offer:
- Competitive compensation
- Supportive and collaborative work environment
- Opportunities for professional growth and development
- Comprehensive training and onboarding
- Stable, full-time schedule
If you are customer-focused, highly organized, and enjoy being the first point of contact for clients and customers, we encourage you to apply today!