What are the responsibilities and job description for the Communications Officer position at Vinita Police Department?
Job Overview
As a Communications Officer, you’ll help coordinate timely, clear communication during emergency and routine calls. You’ll gather and enter information, assess caller needs, and relay details to the appropriate responders using phone, radio, and dispatch systems. Your calm judgment and customer service skills will help callers and response teams stay informed when it matters.
Responsibilities
- Answer multi-line phone systems, conduct phone triage, and use professional phone etiquette and communication skills to gather accurate details.
- Dispatch appropriate resources and relay updates through radio communication systems, following police dispatch procedures and emergency communication protocols.
- Enter, verify, and update incident details in computer-aided dispatch (CAD) software; use GPS and geographic information systems (GIS) to support location awareness.
- Apply conflict management and negotiation skills with callers, and use analysis skills to prioritize information and support safe, coordinated responses.
- Complete data entry, transcription, and written records accurately while maintaining security and confidentiality. Your impact: Clear, accurate dispatch information helps callers receive timely assistance and enables responders to act with better situational awareness.
Experience
- Strong phone communication, writing, typing, and technical proficiency, including familiarity with telephony and dispatching tools.
- Knowledge of medical terminology and emergency medical dispatch is valuable; EMT experience is a plus.
- First aid, basic life support, or cardiopulmonary resuscitation (CPR) knowledge is helpful.
- Experience with law enforcement, customer service, radio communication systems, or police dispatch procedures is preferred.
Pay: From $16.00 per hour
Expected hours: No less than 36.0 per week
Benefits:
- Dental insurance
- Dependent health insurance coverage
- Health insurance
- Life insurance
- Military leave
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person