Strategic Project Manager

Strategic Project Manager

Date: November 2025

Salary/Classification: Salary/Exempt

Reports to: Sr. Director of Implementations

Overview

At ASSA ABLOY Global Solutions Hospitality, our success is rooted in operational excellence, data-driven decision-making, and the ability to evolve with the rapidly changing technology landscape. As we expand our software ecosystem—including the transition to SAP/S4HANA—we are seeking a highly skilled Strategic Project Manager who excels not only in project leadership and process design but also in data analysis, technical writing, and workflow optimization.

This role will directly influence how our business operates today and into the future by building new processes, designing end-to-end workflows, authoring clear SOPs, and providing the analytical insights necessary to support executive decision-making.

Job Summary

The Strategic Project Manager plays a pivotal role in analyzing, designing, and implementing processes that drive efficiency, scalability, and improved business performance. This individual collaborates with internal department leaders to evaluate existing workflows, identify inefficiencies, and develop new standards to support upcoming enterprise solutions such as SAP/S4HANA and ongoing business-process improvements.

Success in this role requires a unique blend of project management expertise, strong business acumen, advanced data-analytics capability, and exceptional technical writing skills. The Strategic Project Manager will build and maintain documentation—including SOPs, workflow diagrams, reporting dashboards, and standards libraries—to serve as the foundation for repeatable, scalable processes across the business.

The ideal candidate is a proactive, detail-driven professional who can operate in a fast-paced environment, navigate complex datasets, communicate insights clearly, and lead initiatives that support long-term organizational transformation.

Key Responsibilities

Process Optimization, Workflow Mapping & Technical Writing

• Meet regularly with department heads, SMEs, and cross-functional teams to assess current workflows, identify gaps, and design improved future-state workflows.
• Create professional-grade SOPs, process maps, swimlane diagrams, technical instructions, and policy documentation to support new systems and business practices.
• Develop standardized documentation templates and maintain a centralized SOP/workflow repository to ensure accuracy and version control.
• Translate complex processes into clear, user-friendly documentation suitable for technical and non-technical audiences.

Data Analytics & Performance Measurement

• Conduct analysis of operational, financial, and performance datasets to identify trends, process inefficiencies, and improvement opportunities.
• Build and maintain dashboards, KPI scorecards, and performance reports using Excel, Power BI, and SAP data sources.
• Provide data-driven recommendations that support decision-making across leadership, operations, customer support, finance, and product teams.
• Support the evaluation of new processes by defining metrics, measuring outcomes, and presenting insights to stakeholders.

SAP/S4HANA Process Alignment

• Partner with global SAP/S4HANA teams to ensure business processes, SOPs, and workflow documentation align with system configurations.
• Support user acceptance testing (UAT), training readiness, and change-management requirements associated with the SAP transition.
• Document system-enabled workflows, role-based responsibilities, and process changes driven by SAP.

Change Management

• Lead change-management efforts to help teams adopt new workflows, processes, and technology.
• Develop communication plans, training materials, and post-deployment support documentation.
• Serve as a liaison between leadership and operational teams to ensure alignment and engagement.

Business Model Innovation & Recurring Revenue Enablement

• Support transformation of our business model from hardware-focused to SaaS and recurring revenue–based offerings.
• Assist in designing pricing models, financial structures, and customer lifecycle support processes.
• Identify and eliminate barriers to payment and recurring revenue collection.

Program & Initiative Management

• Manage diverse internal initiatives, ranging from departmental process improvements to enterprise-level system implementations.
• Guide cross-functional teams through full project lifecycles, from planning and discovery through execution, rollout, and post-launch validation.
• Oversee integration of external solutions acquired or adopted through business-expansion initiatives.

Functional Skill Requirements

Data Analytics

• Advanced proficiency in Microsoft Excel, Power BI, and data visualization/reporting tools.
• Ability to interpret complex datasets, build analytical models, and present insights to leadership.
• Strong understanding of KPIs, business performance metrics, ROI measurement, and forecasting.

Technical Writing

• Demonstrated ability to create clear, concise, comprehensive documentation including SOPs, workflows, technical guides, and business process instructions.
• Strong attention to detail with consistent voice, formatting, and documentation standards.

Project Management

• Proven experience leading complex cross-departmental projects with diverse timelines and scopes.
• Ability to manage competing priorities, deadlines, and stakeholder expectations.
• PMP or ITIL certification required.

Leadership & Collaboration

• Ability to influence without authority, build consensus, and drive process adoption across multiple departments.
• Strong communication, facilitation, and presentation skills.

Core Skills

• Exceptional organization, time management, and multitasking capability.
• Solutions-oriented mindset with strong critical-thinking and problem-solving skills.
• Ability to work effectively across multiple time zones and in a fast-paced environment.

Education & Experience Requirements

• Bachelor’s degree in Business Administration, Finance, Data Analytics, Economics, Information Systems, or related field.
• PMP or ITIL certification required.
• Lean Six Sigma certification preferred.
• Experience in SAP/S4HANA environments is highly desired.
• Proven track record in process design, data analysis, and technical writing is required.