What are the responsibilities and job description for the Helpdesk Associate position at Vinfen?
Overview
As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical internal IT functions. Your work will also include data entry and verification of system jobs and processes, as well as administrative tasks as needed for the IT Department.
Keywords: Information Technology, Applications Systems, SQL, Java, HTML, Active Directory, Database Management
Responsibilities
About Vinfen
Why Vinfen? We are committed to you! We offer great training, great benefits, career growth and job security!
Our comprehensive and generous benefits package includes:
- A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
- First-rate Medical, Dental and Vision plans that are open all employees scheduled to work 30 hours per week or more. Plus, we offer a generous employer contribution toward the cost of medical insurance!
- Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance (no cost to you!)
- Employer-paid Short-Term Disability Insurance along with the option to purchase additional, voluntary, Short-Term disability insurance
- Flexible Spending Reimbursement Accounts (Health and Dependent care)
- Voluntary Term, Whole Life, Accident and Critical Care Insurance
- Generous paid time off (Employees scheduled to work 20 hours or more per week):
- 15 days of Vacation per year
- 11 Paid Holidays
- 10 Sick Days per year
- 3 Personal Days per year
- Educational Assistance and Remission Programs
- $500 Employee Referral Bonus with no annual cap!
- Other generous benefits including discounted YMCA memberships, access to discounted movie tickets and more!
About Us:
Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.
My Job. My Community. My Vinfen.
Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Qualifications
- An associate's degree in information systems, database management or related field preferred, but experience may substitute for education. High school diploma or GED required.
- 2-3 years related experience.
- All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least 6 months.
- All candidates must be able to successfully pass a CORI, reference, multi-state background and driving record check.
