Crew Lead

Founded in 1998 on Martha’s Vineyard by brothers Shep & Ian Murray, vineyard vines is a leading American clothing and accessory retailer with over 100 retail locations, a thriving e-commerce presence, and extensive partnerships with major department stores and specialty boutiques across the U.S. The company is built on the philosophy that "Every day should feel this good" (EDSFTG), embodying a culture of positivity, inclusivity, and passion. vineyard vines celebrates diversity and promotes a welcoming work environment that empowers team members to bring their authentic selves to work. Join vineyard vines to become a part of a mission-driven community that values teamwork and innovation while providing exceptional products and experiences.

The Crew Lead is a full-time, on-site position based at our Pelham, NY location. This role is responsible for leading and inspiring a team to deliver exceptional customer experiences while achieving sales and operational goals. Key tasks include managing floor operations, coaching and mentoring team members, ensuring merchandise is properly displayed and stocked, and maintaining a positive store environment. Additionally, the Crew Lead will support implementation of company policies and contribute to the store's overall success by collaborating with management and fostering a customer-centric culture.

• Strong leadership skills, including the ability to inspire, motivate, and coach a team to achieve targets and provide excellent customer service.
• Excellent communication and interpersonal skills to build strong relationships with customers and team members.
• Sound organizational and multitasking abilities to manage floor operations, inventory, and merchandising efficiently.
• Knowledge of retail best practices, sales strategies, and customer service excellence.
• Experience in visual merchandising, maintaining store standards, and product presentation.
• Flexibility to work various shifts, including weekends and holidays, as required by the store's operational needs.
• Previous retail or team leadership experience is preferred; familiarity with the apparel industry is a plus.
• Commitment to promoting an inclusive and positive work environment aligned with vineyard vines' EDSFTG philosophy.