What are the responsibilities and job description for the Customer Service Representative position at VINEGAR HILL VETERINARY GROUP?
Company Description
Vinegar Hill Veterinary Group is a full-service veterinary clinic located in Dumbo and Brooklyn Heights. We cater to the needs of various pets, including dogs, cats, guinea pigs, and birds. Our dedicated team provides comprehensive care to ensure the well-being of all pets. We aim to deliver exceptional veterinary services to our community.
Role Description
This is a full-time, on-site role located in Brooklyn, NY. The Customer Service Representative will be responsible for handling customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering phones, scheduling appointments, managing client records, and addressing customer concerns promptly and professionally.
Qualifications
- Strong Customer Service, Customer Experience, and Customer Satisfaction skills
- Experience in Customer Support and dealing with Customer Service Representatives
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in managing client records and scheduling appointments
- Experience in the veterinary or healthcare industry is a plus
- High school diploma or equivalent required; college degree is a plus