Business Operations Engineer

About Vimo

Vimo is a national leader in state-based health insurance exchanges and safety-net transformations. We partner with state agencies across the country to expand access to affordable health coverage and modernize the delivery of essential human services, including Medicaid, SNAP, TANF, child care, child support, child welfare, and unemployment insurance. Our enterprise-grade SaaS platforms power mission-critical systems that serve millions of people every day. By combining cutting-edge technology with process optimization, we help states deliver vital public benefits efficiently, securely, and at scale.

At Vimo, we create practical, real-world solutions that make a measurable difference in people’s lives. If you’re driven by meaningful, high-impact work at the intersection of technology and public service, Vimo may be the place for you.

We are seeking a highly skilled BizOps Engineer to join our Vimo team.

About The Role - As a BizOps Engineer, you will be a pivotal member of our team, owning the end-to-end management and execution of critical operational processes. This hands-on role combines deep technical expertise with process management and cross-functional coordination. You will leverage your skills in scripting, data analysis, and automation to directly drive efficiency, mitigate risk, and ensure the flawless execution of our operations.

The ideal candidate will have the ability to play multiple roles including planning complex operational processes, managing cross-functional team, providing technical oversight and inputs, and communicating effectively to internal and external stakeholders. He / She must have a strong technical background, great attention to detail, and ability to work well with various teams.

Responsibilities -

• Operations Leadership & Execution: Take full ownership of our complex operational processes, from initial planning and scheduling to final execution. Lead cross-functional coordination and serve as the central point of contact for internal (Development, QA, Product) and external stakeholders.
• Automation & Scripting: Develop, maintain, and enhance tools and scripts using SQL, shell, and Python to automate data checks, environment configurations, and other manual steps within operational runbooks.
• Documentation & Maintenance: Own and maintain all process documentation, including runbooks, playscripts, and timeline templates, ensuring they are accurate, up-to-date, and easy for the team to follow.
• Monitoring & Support: Proactively monitor the execution of operational runs in real-time, troubleshoot issues as they arise, and provide technical support to internal and external teams.
• Data Analysis & Reporting: Perform comprehensive data analysis and generate reports to evaluate process performance, identify bottlenecks, and inform strategic decisions for process improvement.
• Develop tools and utilities to automate various aspects of our operational processes. These can range from simple data checks in SQL to significant Jenkins jobs and complex analysis & reporting tools.
• Manage and coordinate the execution of the operational processes with internal and external teams.
• Communicate regular updates internally and externally.
• Drive continuous improvements of the operational processes through a combination of retrospectives, analysis, automation and corrective procedures.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5 years of experience in a technical operations, QA, DevOps, or similar role.
• Proficiency in SQL, with experience in complex queries and data manipulation.
• Strong scripting skills (e.g. Python / shell) for automation and tool development.
• Excellent analytical and problem-solving abilities and a proactive approach to identifying and resolving issues.
• Outstanding verbal and written communication and interpersonal skills, with the ability to coordinate with diverse teams.

Preferred Qualifications

• Demonstrated experience managing complex, multi-step processes with numerous dependencies.
• Familiarity with project management methodologies or tools (e.g., Jira, Asana).
• Experience with monitoring and alerting tools (e.g., Splunk, Grafana).
• Prior experience in a customer-facing or customer-support role.

Benefits

Our comprehensive benefits package includes:

• Health, dental, life, disability, and vision insurance
• Health care spending or reimbursement accounts (FSA)
• Retirement benefits (401k)
• Paid time off
• Education assistance or tuition reimbursement
• Employee discounts for gym memberships and commuting/travel assistance

Information Security & Data Protection:

• This role may involve access to sensitive or regulated information. The candidate is expected to handle all data in accordance with company security, privacy, and data protection policies.
• Compliance with access control, data classification, and applicable legal and regulatory requirements is required.

Learn more at vimo.com.