Remote Consumer Eligibility Specialist

It's truly an exciting time to be a part of Vimo ®!  At Vimo, we are committed to building each other up and infusing a motivating and positive work environment. Our vision has always been to make finding and enroll in health insurance simple—this is more important now than ever before.

We are looking for Remote Consumer Eligibility Specialist to join our elite teams. As a Remote Consumer Service Representative, you’ll deliver an amazing consumer experience, helping millions of consumers across the country navigate the mystery of health insurance enrollment through our award-winning cloud-based tools.

Responsibilities

• Consumer Support: Handle inbound and outbound calls, providing the highest level of service consistently.
• Primary Focus: Interview applicants to collect essential financial details to facilitate the healthcare enrollment process.
• Data Entry: Accurate application data entry and management of online chat inquiries.
• Problem Solving: Utilize creative problem-solving skills to assist consumers with plan selection and eligibility determination.
• Compliance: Interpret and follow defined procedures, policies, and regulated guidelines for all communication channels.
• Training: Participate in extensive self-study and testing; maintaining eligibility is dependent upon passing required certification exams.

Required Qualification:

• Minimum 1–2 years of experience interpreting and applying Medicaid policies and regulations, determining Medicaid eligibility in a public assistance or professional environment.
• Previous Eligibility or Managed Care Organization (MCO) Enrollment Counseling Specialist are encouraged is a plus.
• Moderate to advanced computer skills with a high level of comfort learning new technology
• Excellent verbal and written communication skills with a self-motivated, success-driven attitude

Preferred Experience:

• Bilingual (Spanish/English) is a plus.

To be successful in this remote role, you must have a dedicated, private, and secure workspace and meet the following:

• Age: Must be 18 years of age or older.
• Background: Must complete a background check and drug test within 3 days of offer.
• Connection: Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required.
• Compatibility: NOT compatible with Mobile Internet Service Providers (e.g., T-Mobile), Satellite, Wi-Fi internet access, or Wi-Fi adapters/extenders.
• Internet Speed: Minimum 35 mb/s with ethernet.
• Hardware: Personal device with a functioning camera is required for the initial 3-week training period.
• Pre-Employment Assessment: Candidates will be evaluated on a core competency set that includes written and verbal communication, technical proficiency (computer and internet navigation), and fundamental mathematical skills. 

What we offer 

• Competitive Pay:
  • $17.50 per hour, plus performance incentives.
  • $19.50 Spanish Bilingual per hour, plus performance incentives.
• Paid Training: Committed full attendance for a paid 3-week training period.
• Growth: Many opportunities to grow within the largest state-based marketplace footprint in the country.

Salary : $18 - $22