What are the responsibilities and job description for the Maintenance Technician - All Shifts position at Villatel?
POSITION SUMMARY:
Villatel, a hospitality company, is expanding the Maintenance Team to work at our Orlando Resort. In this role, you will play a vital role in ensuring the upkeep, maintenance, and functionality of our guest accommodations and facilities. Your expertise in various trades, coupled with your flexibility and strong communication skills, will be essential as you interact with guests and deliver exceptional maintenance services.
JOB RESPONSIBILITIES
- Maintenance Duties: Perform routine maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeal of guest accommodations, common areas, and facilities.
- Multi-Trade Expertise: Demonstrate proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address a wide range of maintenance issues effectively.
- Guest Interaction: Interact with guests in a courteous, professional manner while addressing maintenance requests, troubleshooting issues, and providing timely and efficient solutions to ensure guest satisfaction.
- Emergency Response: Respond promptly to emergency maintenance situations, such as plumbing leaks, electrical outages, or HVAC malfunctions, to minimize disruption to guests and mitigate potential damage to property.
- Preventive Maintenance: Implement preventive maintenance programs to proactively identify and address maintenance issues before they escalate, ensuring the longevity of equipment and facilities.
- Communication: Maintain clear and open communication with guests, colleagues, and management regarding maintenance activities, progress, and any potential impact on guest experiences.
- Safety Compliance: Adhere to safety protocols, regulations, and industry standards to maintain a safe working environment for yourself, colleagues, guests, and visitors.
- Documentation: Maintain accurate records of maintenance activities, including work orders, repairs, inspections, and equipment inventory, for documentation, tracking, and reporting purposes.
QUALIFICATIONS
- Technical Expertise: Extensive experience and proficiency in multiple trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, preferably in a hospitality or property management setting.
- Flexibility: Ability to adapt to changing priorities, work schedules, and guest demands in a dynamic and fast-paced hospitality environment.
- Customer Service Skills: Strong interpersonal skills and the ability to communicate effectively with guests, colleagues, and management, demonstrating professionalism, empathy, and a customer-centric approach.
- Problem-Solving Abilities: Excellent troubleshooting skills and the ability to diagnose and resolve maintenance issues efficiently and effectively.
- Attention to Detail: Meticulous attention to detail to ensure the quality and thoroughness of maintenance work, as well as compliance with safety protocols and industry standards.
- Physical Stamina: Ability to perform physical tasks, including lifting, bending, kneeling, and standing for extended periods, as required to complete maintenance duties.
- Certifications: Possession of relevant certifications, licenses, or qualifications in trades such as plumbing, electrical work, HVAC maintenance, or carpentry may be preferred or required.
- Physical Endurance: Stamina and physical endurance to perform tasks that require sustained effort or repetitive motions over extended periods. This may include tasks such as painting, sanding, or scrubbing surfaces for maintenance or renovation projects. This also involves the capability to work outdoors in the heat.