Regional Director of Operations

Overview

Villas of Holly Brook and Reflections Memory Care is a leading operator of assisted living, and memory care communities in more than 25 locations in Illinois, Indiana, and Florida. We are the residence of choice for more than 2,000 seniors, and the workplace of choice for more than 1,000 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world. 

Responsibilities

The Regional Director is responsible for directing multiple initiatives spanning assigned locations and subject areas. The position takes a hands-on approach to assertively manage all aspects of major initiatives, including working with the local leadership teams to define and adhere to scope, lead and present in meetings, manage work products and plans, and ensure successful completion of initiatives. The position is responsible for grasping the subject matter and applying operating principles to proposed solutions, while working communities, as assigned.

• Must be able to communicate effectively with residents, families, staff, community officials, and State representatives.
• Must have compassion for and desire to work with the elderly.
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others.
• Practice and promote Villas of Holly Brook Policy and Procedures, Mission Statement.
• Computer-Intermediate word and data processing, spreadsheet
• Negotiation and conflict management skills
• Business skills-budgeting, soft sales, marketing
• Coaching/mentoring/development
• Complex resident relationships-persuasive, diplomatic, manage conflict
• Experience with financial reporting and managing multiple budgets.
• Works with business leaders to ensure resource availability, workload and performance as well as to drive project vision through effective risk management and manage changes. Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.
• Works closely with key personnel and subject matter experts across all departments to ensure coordinated management of integration project activities.
• Develops operational and system workflows in order to analyze and recommend business process redesign and enhancements.
• Organize and facilitate cross functional project meetings.
• Troubleshoot and resolve problems.
• Develop, maintain and distribute project documentation, as required.
• Interface with key personnel within client
• Track and report on project status including schedule and scope adherence, risks and issues.
• Develop and deliver presentations as required on programs, projects, practices and issues.
• Maintains an up-to-date knowledge of objectives, product offerings, and other processes
• Other duties as assigned.

Qualifications

• Bachelor’s Degree preferred
•  3-5 years multi-site management experience.
• Must live or be willing to relocate to Central Illinois
• Proficient experience in Independent, Assisted Living, and Memory Care preferred
• Any and all licenses in good standing.
• Able to work flexible work hours due to demands of position.
• Occasional weekend work
• Must pass background check and drug screen

Benefits

Offered to full-time staff 
 •Medical, dental, vision insurance 
 •Paid time off  Accrue immediately! 
 •Life Insurance paid by company 
 •Short term Disability 
 •Long term Disability 
 •Accident Insurance 
 •401k with match starting immediately upon hire  

Benefits for all staff 

•DailyPay © (Advanced pay product). Work today, Get paid tomorrow! 

•Discount meals while working: $3/meal

  
 Villas of Holly Brook, Reflections Memory Care and Villas of South Park are an equal opportunity employer.