What are the responsibilities and job description for the Host position at Villagio Hospitality Group LLC.?
Job Summary
Villagio Hospitality Group is growing! We are seeking dynamic and energetic Hosts to join our award-winning team at Trattoria Villagio. If you’re a customer service professional who thrives in a fast-paced, high-energy environment and are dedicated to delivering exceptional dining experiences, we want you on our team!
As a Host, your responsibilities include greeting guests, providing accurate wait times and seating guests. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.
PRIMARY RESPONSIBILITIES:
- Welcomes guests with hospitality and courtesy by meeting, greeting and seating them as they arrive
- Maintaining a neat and organized reception area
- Answering phone calls, taking reservations, verifying reservations
- Assisting with To-Go orders
- Managing restaurant wait list during high volume periods
- Assisting with running food and cleaning tables when necessary
REQUIREMENTS:
- General knowledge of basic customer service skills, restaurant operations, and food service principles
- Excellent oral and written communications skills
- Pleasant demeanor with teamwork attitude; ability to work well with others
- Ability to effectively handle customer concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions
EDUCATION/TRAINING/EXPERIENCE:
- High School or equivalent. Coursework in restaurant preferred.
- Experience in high volume restaurants is preferred
PHYSICAL DEMANDS:
- Prolonged periods of standing
- Able to lift 15 lbs. without assistance
- Flexibility to work early mornings, evenings, weekends, and holidays as needed.
BENEFITS WE OFFER:
- Competitive pay based on experience
- 401(k) with employer matching
- Health, Dental, and Vision Insurance
- Paid time off and employee discounts
- A collaborative and supportive work environment with room for professional growth.
Villagio Hospitality Group is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities