What are the responsibilities and job description for the Community Health Coordinator position at VIllageCare of New York?
Bilingual Community Health Coordinator
Location: 120 Broadway, New York, NY 10271
Hybrid
Pay Rate: $28.38 - $31.93
Our Organization
VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services.
Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years.
Role Summary
Key responsibilities include scheduling home/field appointments, calling members to arrange CHW visits with a Service Excellence mindset, maintaining schedules in Outlook and Excel, entering staff/client data in databases, tracking statistics and reports, and completing general office support (documents, filing, shredding, mail, reception/phones). You will also identify improvement opportunities and escalate issues as needed.
Required qualifications/skills:
- High School diploma required; Associate's preferred
- Valid NYS ID or NYS Driver License
- 2-3 years healthcare experience preferred
- Bilingual preferred (Spanish, Russian, Chinese, Bengali, Creole)
- Proficiency in Microsoft Word, Outlook, and Excel
- Strong written and verbal communication skills
If you are organized, detail-focused, and service-oriented, apply to be considered.
A Typical Workday
Your day is structured around keeping the Care Management team coordinated and informed. You'll start by reviewing updates and priorities, then spend focused blocks of time on outbound member calls and calendar alignment. Throughout the day, you'll balance competing requests, confirm details, and keep records current so leaders can rely on clean, timely reporting. You'll also handle routine administrative needs as they arise, respond professionally to incoming calls, and communicate clearly when something needs attention or escalation. The pace is steady and detail-driven, with work-from-home flexibility while supporting members across New York.
Salary : $28 - $32