Tour Sales & Customer Relations Representative

Village Travel, a 46-year-old company with nine terminals throughout the Midwest, is seeking a motivated and professional Tour Sales & Customer Relations Representative to support the growth of our domestic and international group tour business. This Oklahoma City-based, salaried position combines outside sales, customer relationship management, and reservation support responsibilities.

This role will build relationships throughout Oklahoma by promoting Village Travel's retail and custom group tour offerings and providing exceptional customer service to existing and prospective travelers.

• Develop and maintain relationships with senior living communities, churches, civic organizations, banks, and other community groups throughout the OKC and Tulsa markets.
• Conduct in-person meetings, presentations, and networking activities to promote Village Travel’s retail tours and custom group travel offerings.
• Generate new tour bookings and expand Village Travel’s customer database through proactive outreach and relationship building.
• Represent Village Travel at community events, travel presentations and promotional functions.
• Regular face-to-face customer visits and interactions, requiring consistent travel and detailed post-sales follow-up.
• Plan, promote and coordinate customer appreciation events, travel previews and social gatherings designed to strengthen customer loyalty and encourage future travel.
• Assist with marketing initiatives and promotional campaigns to support tour sales growth.
• Communicate clearly and effectively with clients to understand their needs.
• Develop good working relationships with other departments within the company.
• Serve as backup for tour operations support.
• Performs other duties as assigned.

Required Qualifications:

• Bachelor’s degree in Marketing, Business, or related field; or equivalent outside sales experience.
• Strong interpersonal, relationship-building and networking skills
• Ability to confidently present and speak before groups of varying sizes
• Must represent Village Travel by upholding the core values of being Ambitious, Tenacious, Selfless, Meticulous and Dependable
• Excellent written and oral communication skills are essential
• Proficient in computer technology and Microsoft Office programs
• Must be able to think strategically
• Ability to work well in a fast-paced environment
• Strong ability to work independently and with a team
• Practices ownership and accountability
• Excellent attention to detail, communication and decision-making skills
• Self-starter and self-directed
• Possess a valid driver’s license and ability to travel regularly throughout Oklahoma
• Flexibility to work outside traditional Monday-Friday business hours as needed

Preferred Qualifications:

• Experience in the transportation industry
• Experience in outside sales, hospitality, tourism or travel industries