What are the responsibilities and job description for the Floor Manager position at Village Tavern?
Job Title: Floor Manager
Location: Village Tavern – Salem, MA
Job Type: Full-Time
Salary: $22.00–$30.00 per hour, based on experience
Floor Manager – Village Tavern, Salem MA
Village Tavern is seeking a strong, hospitality-driven Floor Manager to help lead daily front-of-house operations at our busy full-service restaurant in Salem, Massachusetts. We are looking for someone who thrives in a fast-paced environment, leads by example, and takes pride in delivering great guest experiences while supporting and developing the service team.
The Floor Manager plays a key role in overseeing service, maintaining standards, supporting staff, and ensuring smooth communication between the front and back of house.
Responsibilities
- Oversee daily dining room and bar floor operations
- Lead and support servers, bartenders, hosts, bussers, food runners, and support staff
- Ensure guests receive friendly, attentive, and efficient service
- Handle guest concerns professionally and resolve issues in real time
- Help manage service flow, table turns, seating, and overall floor organization
- Maintain cleanliness, appearance, and organization of all front-of-house areas
- Communicate clearly with the kitchen and management team throughout service
- Assist with staff training, coaching, and accountability
- Support opening and closing procedures
- Monitor staff performance and uphold service standards, policies, and professionalism
- Step in wherever needed during busy shifts to support operations
- Help create a positive, team-oriented work environment
Qualifications
- Previous restaurant management or supervisory experience preferred
- Strong knowledge of full-service restaurant operations
- Excellent communication and leadership skills
- Ability to stay calm, organized, and effective in a high-volume setting
- Strong guest service instincts and problem-solving ability
- Professional, reliable, and hands-on approach
- Ability to work nights, weekends, and holidays as needed
- Experience with POS systems and restaurant scheduling is a plus
What We’re Looking For
- A manager who leads from the floor, not from the office
- Someone who is highly visible, approachable, and engaged with both staff and guests
- A team player who can hold standards while still building morale
- A hospitality-focused leader who understands the importance of consistency, urgency, and guest satisfaction
Compensation & Schedule
- Full-time position
- $55,000–$70,000 annually, depending on experience
- Days, nights, weekends, and holiday availability required (but not always scheduled)
REQUIREMENTS
- 2 years of experience
- Leadership skills
- Food cost, Inventory control, and labor control
- Customer service oriented
- TIPs certified and allergen awareness certificate
- POS experience
- Bar knowledge considered an asset
- Budgeting and payroll cost experience is considered an asset
- TEAMWORK and a GREAT attitude are required!
- Must have flexible availability – Weekends & Holidays required
- Ability to keep work area clean, organized and to code
- Previous high volume experience preferred
Village Tavern is a full-service casual restaurant located in the heart of Salem, Massachusetts. We are known for providing a welcoming atmosphere, strong hospitality, and a lively dining experience for both locals and visitors. Our team is focused on great food, great service, and creating a restaurant environment where guests feel taken care of and staff take pride in their work.
We value teamwork, professionalism, consistency, and a hands-on approach to hospitality. As part of our team, employees are expected to work with a sense of urgency, support one another, and help deliver an excellent guest experience every day.
Salary : $22 - $30