Innkeeper

The Innkeeper will assist the Hotel Manager in maintaining control of First Colony operations including employees. He or she will be responsible for making reservations, assisting guests, answering correspondence and provides exceptional customer service. This position overlooks all events at the First Colony Inn, securing signed contracts, payments, ordering of alcohol, and keeps the Inn staff up to date on event details.

First Colony Inn is located at 6715 Croatan Hwy Nags Head, NC

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Exhibits objectivity and openness to others' views and ideas and tries new things.; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. Ability to read and comprehend basic instructions, correspondence, and memos; ability to write simple correspondence. Ability to write grammatically correct descriptive text in work orders and emails.

Ethics and Organizational Support - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Planning/Organizing - Uses time efficiently; Plans for additional resources; Develops realistic action plans.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Willingness to jump in to fill or help in other roles to accomplish daily goals.

Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Computer Skills - To perform this job successfully, an individual should be able to become proficient in the use of property management software, Microsoft Word, EXCEL and Outlook.

Physical Demands: While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Beach Retreats offers a collection of unique, independent properties in Ocracoke Island, Nags Head, and Kill Devil Hills, North Carolina. The properties range from inns and B&Bs to villas, beach bungalows and motels. Each property is highly individual and enables guests to experience each destination on their own terms. Each Beach Retreats location has a designated innkeeper or site manager, who will be your on-site contact ensuring your vacation is relaxing and memorable. While our office hours vary by location and time of year, all properties also provide an emergency contact number for any after-hours needs.