What are the responsibilities and job description for the Librarian - Substitute position at Village of Whitefish Bay?
A Librarian - Substitute will
Reader’s Advisory
Teamwork
Mon-Thu 9:30am-8:30pm
Fri 9:30am-5:30pm
Sat 9:30am-4:00pm
Sun 12:00pm-4:00pm
- Assist patrons with Reader's Advisory, Computers & Technology, Reference Questions, and Customer Service
- Will work intermittent shifts as needed
- 0-10 hours per week as needed
Reader’s Advisory
- Interact with patrons in person, over the phone, and via email using positive customer service skills.
- Use patron interview techniques to locate appropriate information resources in various formats.
- Follow up with patrons to be sure they find what they need as appropriate.
- Instruct and assist patrons on CountyCat and interpret the MCFLS shared system to them.
- Instruct patrons on library subscription databases, BadgerLink, and library recommended websites.
- Assist patrons with basic computer questions.
- Staff the youth and/or adult services desk(s) and provide patron service as directed by their Department Head(s).
- Contribute to a positive, helpful, friendly, inviting environment for library users and maintain a level of excellent patron service.
- Maintain confidentiality of library patron information.
- Monitor patron behavior.
- Act as “Staff in Charge” of Library when designated.
- Follow Library, MCFLS, and ILL policies and procedures.
- Interpret policies and procedures to patrons as needed.
- Refer patrons to “staff in charge,” Department Head, or Library Director as needed.
Teamwork
- Act as a team player and maintain positive interpersonal relationships with co-workers.
- Maintain a professional demeanor along with excellent communication skills and contribute to the overall wellbeing of the workplace.
- Attend and participate in staff meetings when required.
- Perform other duties as assigned.
- Arrive to work on-time
- Remain on task by assisting patrons and completing assigned projects.
- Work regular evening and weekend shifts.
- Complete opening/closing procedures depending on shift scheduled
- Keep Library in orderly fashion by straightening bookshelves, tables, chairs, and other items at regular intervals.
- Education: Master’s degree in Library Science from an ALA accredited school
- Experience working with the public in a customer service position; library experience preferred
Mon-Thu 9:30am-8:30pm
Fri 9:30am-5:30pm
Sat 9:30am-4:00pm
Sun 12:00pm-4:00pm