What are the responsibilities and job description for the Utility Clerk position at Village of Rantoul, IL?
Department
Public Works
Location
Municipal Building
Position Type
FT Employee
Salary
$16.00 to $21.00 per hour
Date
2025.11.18
Description
JOB INFORMATION
Are you intrigued by the opportunity to work and support the renaissance of a community with a prominent history and prosperous future? The Village of Rantoul (population 13000) is the third largest community in Champaign County and is situated in the heart of Central Illinois. This family-friendly village is experiencing growth combining its rural charm with high quality of life amenities. Rantoul offers an emerging economy with an established industrial park and commercial opportunities a diverse educational experience a downtown staged for redevelopment a 65-acre sports complex and focus on health and wellness with numerous outdoor and indoor recreational amenities.The Village of Rantoul is hiring for a full-time Utility Clerk. The Utility Clerk performs a variety of duties in the preparation of utility bills and the receipt and posting of payments; receives and responds to customer complaints and/or request for services.
QUALIFICATIONS
- Must have at least a high school diploma or equivalent
- At least one year of general office experience
- Effectively communicate with the public and staff in a professional manner
- Proficient in computer software such as Microsoft Outlook, Word, and Excel
- Proficient in typing, data entry, filing, and basic math
- At least one year of experience in money handling and credit card processing
REQUIREMENTS
- Work in a team environment
- Must be able to multi-task
- Work independently and effcient
- Prepare and maintain a variety of files and records
- Exceptional verbal and written communication
- Critical thinking, confidentiality, and discretion
- Sort, code, order, and prepare material for billing purposes
- Perform incidental typing of forms and records
- Learn our equipment, components, and processes of our billing system
- Perform clerical processing and record preparations
- Attention to detail
- Provide excellent customer service over the phone and in person
- Effectively respond to customers complaints and problems
- Excellent data entry skills
ESSENTIAL FUNCTION OF THE JOB
- Daily processing of payments for utilities, storm drainage tax, rental registrations, building permits, and parking tickets
- Balance drawers on a daily basis
- Research and enter readings into the Yukon system, as needed
- Check for inconsistencies, create work orders as needed, and adjust accounts as needed
- Process bills, check for discrepancies, and send information to Dataprose for printing and mailing
- Answer phone calls in a professional manner
- Process disconnections notices
- Set up services for new customers, transfer services, set up budget billing, monitor balances, set up payment and auto pay arrangements, contact customer as needed, notify landlords about disconnection, and help customers with their final bill as applicable
- Work with LIHEAP on qualifying accounts, communicate with them regarding changes, payments, or disconnections, and enter customers pledge into the system
- File paperwork and enter data into the system
BENEFITS
- Long Term Disability and Life Insurance Plans
- Medical, Dental, and Vision
- AFLAC and Legal Shield
- 457 Plans, IMRF, and Retirement Health Funding
TIME OFF
- 12 Paid holidays
- Vacation time
- Sick time
- Personal days
To find out more about our benefits, visit our benefits page
ADDITIONAL INFORMATION
The selected applicant will be required to live within a 20 mile radius of the corporate limits of Rantoul within six months after the completion of a six-month probationary term. The salary is commensurate with experience. Position will stay open until filled.
If you need help with filling out your application for this position or have questions about this position please contact Human Resources at dsage@village.rantoul.il.us.
The Village of Rantoul is an Equal Opportunity Employer committed to providing equal opportunity in recruitment hiring and all other employment practices and decisions.
Salary : $16 - $21