What are the responsibilities and job description for the Utility Clerk position at Village of North Baltimore?
Job Summary
The Utility Clerk is responsible for preparing and processing monthly utility bills, receiving and reconciling payments, and providing front-line customer service to residents and businesses. This position also supports Mayor's Court operations, cemetery administration, and performs general clerical duties as assigned.
Key Responsibilities
- Generate, verify, and mail utility bills each billing cycle.
- Receive utility payments in person, online, and by mail; reconcile cash, checks, and electronic receipts daily; prepare and deliver bank deposits.
- Maintain accurate customer account records, payment histories, and service orders in the Village utility software.
- Establish, transfer, and close utility accounts, including preparing final bills.
- Respond courteously and promptly to customer inquiries regarding bills, services, and account status; initiate service requests and work orders as needed.
- Prepare dockets, collect fines, and maintain records for Mayor's Court in coordination with the Mayor and Police Department.
- Maintain burial records and process cemetery deeds and related work orders.
- Perform general clerical duties, including typing, filing, scanning, data entry, mail processing, and assisting with front-desk reception and telephone coverage.
- Prepare routine reports for the Finance Officer and Mayor; maintain confidentiality of sensitive information.
- Perform other duties as assigned.
Qualifications
- High school diploma or GED; coursework in bookkeeping, accounting, or office administration preferred.
- One (1) year of experience in utility billing, cashiering, bookkeeping, or a related customer service role preferred.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and utility billing or financial software; ability to learn new systems quickly.
- Knowledge of basic accounting principles, records management, and cash-handling procedures.
- Strong interpersonal, communication, organizational, and customer service skills with attention to detail.
- Ability to accurately handle financial transactions and maintain confidential information.
- Valid Ohio driver's license.
Working Conditions
- Standard office environment with frequent customer interaction.
- May occasionally lift materials weighing up to twenty (20) pounds.
- Regular hours are Monday through Friday, totaling forty (40) hours per week. Evening hours will be required for Mayor's Court, up to two Wednesdays per month beginning at 5:00 p.m.
Additional Requirements
- All candidates will be subject to a pre-employment drug test and background check.
- Upon successful completion of probation, the Village will pay all costs associated with obtaining and maintaining an Ohio Notary Public commission.
Benefits
The Village of North Baltimore offers a competitive benefits package, including health, dental, and vision insurance, paid holidays, vacation and sick leave, and participation in the Ohio Public Employees Retirement System (OPERS).
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $17 - $20