What are the responsibilities and job description for the Village of Forest Utility Clerk position at Village of Forest?
Job Summary
The Village of Forest Utility Clerk plays a vital role in ensuring the smooth operation of municipal utility services. This energetic and detail-oriented position involves managing customer accounts, processing payments, and providing exceptional service at the front desk. The Utility Clerk acts as a key point of contact for residents and businesses, handling inquiries, maintaining accurate records, and supporting office management functions. This paid position offers an opportunity to develop valuable administrative skills while contributing to the community’s infrastructure and service quality.
Responsibilities
- Serve as the primary front desk contact, greeting visitors and answering multi-line phone systems with professionalism and courtesy
- Manage utility account data entry, billing, payments, and adjustments using billing software
- Process customer requests for new service connections, disconnections, and account updates efficiently and accurately
- Handle confidential information with discretion, ensuring data privacy and security compliance
- Maintain organized filing systems for utility records, correspondence, and financial documents
- Assist with office management tasks including calendar management, appointment scheduling, and daily bank deposits
- Provide excellent customer support by addressing inquiries related to billing, service issues, or account status via phone or in person
Requirements
- Proven office experience with strong clerical skills including data entry, filing, and document management
- Proficiency in Microsoft Office Suite (Word, Excel) and computer literacy for effective office operations
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
- Strong communication skills with a focus on phone etiquette and client interaction
- Ability to handle confidential information responsibly while maintaining professionalism
- Previous office management or administrative experience is preferred but not required; training will be provided for qualified candidates
This role is perfect for motivated individuals eager to support their community through dedicated administrative work. Join us to be part of a team that values proactive service, organizational excellence, and community engagement!
Pay: $15.00 - $19.00 per hour
Expected hours: 28.0 per week
Benefits:
- Retirement plan
Work Location: In person
Salary : $15 - $19