What are the responsibilities and job description for the Lodge Front Desk Day Position $13 - $14 position at Village Management LLC?
Description
Department: Silver Mountain Lodge
Job Title: Day shift
Workdays/Hours: 6am-2pm, 8am-4pm, 12pm-8pm. Weekends and holidays required.
Classification: Hourly, non-exempt
Job Description:
Responsible for Internal/External phone calls and guest service
Essential Duties and Responsibilities:
- Check guests in and out of rooms and help with any issues they may have
- Get packages ready for check in
- Answer internal/External calls from guests needing supplies or wanting to make a reservation.
- Restock supplies at the front desk, lobby and gift shop, notify manager of supplies needed.
- Resolve problems arising from guest complaints, reservation and room assignment activities.
- Provide feedback to the other shifts and supervisor/manager.
- Such other appropriate duties as may be required.
Requirements
Pre-Employment Requirements: Reference check, criminal background check.
Education and/or Experience:
- High school diploma or equivalent.
- Some accounting experience required.
- Consistent employment history.
Technical Skills:
- Knowledge of Word and Excel required.
- Familiarity with multi-line phone system, copier, fax, and scanner.
- Knowledge of Springer Miller software preferable, but not required.
Performance Skills:
- People pleasing attitude.
- Team player.
- Good communication skills.
- Ability to solve problems and handle guest complaints.
- Ability to work independently and with little supervision.
Salary : $13 - $14