What are the responsibilities and job description for the Membership Accountant position at Village Health Clubs & Spas?
The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike.
Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.
We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.
Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.
Job Summary:
Assists members with all billing and statement related activity. Process all company accounts receivables.
Summary Of Essential Job Functions:
• Attract and Retain members by consistently providing excellent customer service
• Employee leads by example, consistently conveying a positive attitude, passion and pride in their work
• Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
• Process and balance daily cash receipts and prepare bank receipts.
• Process and file all membership-associated paperwork, EFT transactions and monthly statements.
• Prepare collection letters and make collection calls as necessary for overdue accounts.
• Address all member billing related questions by phone and in person.
• Handle all other aspects related to membership accounting.
• Participates in other duties as assigned
Knowledge/Skills Required:
• One year Accounts Receivable experience
• One year of customer service experience
• Diplomatic and effective collections expertise
• Proficiency in 10-key touch, Microsoft Office Suites (Word, and Excel) and Outlook
• Excellent verbal and written communication skills
• Ability to handle and resolve customer conflicts in a professional and tactful manner
• Ability to build relationships with members
• Obtain CPR certification within 30 days of hire through Company training
Knowledge Skills Preferred:
• Some Accounting college courses
Required Abilities:
Physical Activity
This position requires some standing, walking, lifting, grasping, bending and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.
Physical Requirement
Sedentary work involving sitting some of the time. Walking and standing are required daily. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.
Visual Requirement
This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing computer monitors and extensive reading.
Working Conditions
It involves typical office or administrative work and member outdoor activity