Patient Care Representative

Village Family Dental

Hope Mills, NC

Full-Time, In-Office

Are you looking for your forever home? Look no further! Village Family Dental is seeking a dedicated and enthusiastic Patient Care Representative to join our exceptional team.

Why Join Us?

• No Nights! Office hours: Monday-Thursday, 8 AM - 4 PM, and Friday, 8 AM - 2 PM.
• No Weekends! We put the “Family” in Family Time!
• Great Work-Life Balance! We offer PTO, sick leave, and holiday pay.

About Us

Village Family Dental is looking for a motivated Patient Care Representative to join our team. As a multi-specialty practice, we have provided our patients with quality care for 40 years, using the very latest in dental technology and techniques. We strive to improve the lives of our patients by establishing relationships built on trust, consistency, compassion, and education. Knowing that dental healthcare is essential, we proudly extend our services to underserved communities across the state. We believe in a collaborative and positive work culture, where employees are free to grow and thrive. Being a Village employee means more than filling a position. With multiple specialties and a wide range of opportunities, you can establish a fulfilling, long-term career in the competitive field of dentistry.

Position Summary

As a Patient Care Representative, you will play a pivotal role in delivering exceptional care to our patients. You will support our team of providers throughout all stages of patient care. Your duties will include:

• Greeting patients upon arrival and coordinating all necessary information pertaining to appointment.
• Creating new patient accounts and updating existing patient information.
• Monitor schedule flow to maximize patient experience.
• Verifying insurance eligibility for all patients.
• Scheduling patients follow up plan according to provider’s recommendation.
• Open, close, and clean office as required.

Benefits

• 38-hour work week. No evenings or weekends.
• Competitive compensation.
• Generous paid time off and holiday pay.
• Health, dental, vision, and life insurance.
• 401(k) available.

• High school diploma or GED equivalent
• Familiar with dental technology, infection control and dental procedures.
• Experience with multi-line phone system and high-volume call monitoring
• Experience with insurance and dental software is a PLUS!
• Exceptional time management and attention to detail.

Physical demands

• Extended periods of standing, sitting, and bending, along with repetitive movements. Handling and manipulating tools, objects, and dental equipment.