Director of Intellectual & Developmental Disabilities (ID/DD) Services

About the Organization

Village Behavioral Health (VBH) is a well-established and highly regarded provider of adult residential services for individuals with intellectual and developmental disabilities and community-based mental health services in the Commonwealth of Virginia. Our organization is known for delivering high-quality, person-centered services, maintaining strong regulatory compliance, and operating homes that are well-supported, well-maintained, and clinically sound. We are proud to operate CARF-accredited programs and are intentionally expanding CARF accreditation across additional service lines, including our ID/DD residential division. Our leadership team values ethical practice, strong systems, and thoughtful growth  ensuring that quality and stability are never compromised.

Following a recent organizational expansion, we are seeking a seasoned, hands-on Director of ID/DD Residential Services to lead residential operations, stabilize systems, and bring strong operational control and leadership presence to our homes.

Position Overview 

This is a boots-on-the-ground operational leadership role, not a desk-based administrative position.

The Director of ID/DD Residential Services exists to:

• Remove ownership from day-to-day residential operations
• Stabilize homes and staffing
• Control payroll and overtime
• Own compliance and risk management
• Resolve problems quickly, then systematize solutions

This role requires daily operational presence, decisive leadership, and comfort responding directly to issues in real time. This is a working director role, requiring comfort wearing multiple hats and stepping into details related to service delivery, staffing systems, documentation, billing, and quality oversight when needed.

Core Responsibilities

Residential Operations

• Oversees all ID/DD residential programs
• Ensures homes are fully staffed, clean, safe, and compliant
• Conducts routine and unannounced home visits
• Responds directly to behavioral escalations, staffing failures, and operational issues
• Resolves problems immediately and documents root causes after stabilization

This is a hands-on, position.

Staffing, Scheduling & Overtime Control

• Partners with scheduling leadership to ensure proper coverage
• Enforces overtime controls, float staff use, and appropriate staffing levels
• Holds leadership accountable for unauthorized overtime and staffing inefficiencies
• Authorized to reassign shifts, send staff home, and initiate corrective action

Key metric: Overtime reduction and staffing stability

Program Manager Leadership & House Manager Oversight

• Directly supervises the Program Manager, who oversees House Managers
• Provides ongoing coaching and accountability to ensure consistent home operations
• Reviews operational updates, staffing risks, and performance trends
• Partners on leadership development and personnel actions as needed

Compliance & Risk Management

• Owns residential compliance and risk mitigation
• Oversees incident reporting, follow-up, audits, and corrective action plans
• Collaborates closely with QDDP and nursing leadership
• Ensures accurate, timely, and defensible documentation

Non-negotiable: Zero tolerance for missed incidents or incomplete reporting.

Leadership, Culture & Reporting

• Sets the tone for professionalism, accountability, and clear communication
• Addresses staff conflict and performance issues directly
• Provides regular reporting on staffing, overtime, risks, and compliance
• Flags concerns early—before they become citations or systemic issues

Required Experience Level (Non-Negotiable)

Candidates must demonstrate deep, hands-on leadership experience in ID/DD residential and HCBS operations. This role requires proven operational authority, not theoretical or entry-level management exposure.

Minimum Experience Requirements

• 7–10 years of progressive experience in ID/DD residential, HCBS, or group home operations
• At least 5 years in a leadership role with direct responsibility for licensed group homes

Required Demonstrated Experience Includes:

• Direct oversight of House Managers (not solely DSP-level supervision)
• Hands-on management of:
  • Staffing crises and call-outs
  • Behavioral escalations
  • Coverage gaps and operational failures
• Active involvement in regulatory processes, including:
  • DBHDS inspections or audits
  • Responding to citations or corrective action plans
  • Managing compliance under regulatory scrutiny
• Experience conducting:
  • Staff discipline
  • Performance correction
  • Terminations when necessary

Required Operational Exposure

To be considered for this role, candidates must have firsthand experience:

• Stabilizing or restructuring underperforming residential programs
• Addressing leadership or culture issues within a home
• Managing or responding to state inquiries, audits, or investigations
• Taking accountability for programs that required corrective intervention

This position is intended for leaders who have operated in complex, high-accountability environments and who are comfortable making difficult decisions to protect program stability, compliance, and staff morale.

Compensation & Incentives

• Base salary range: $80,000–$85,000 (with flexibility up to $90,000 for exceptional experience)
• Performance-based bonuses: Target annual bonus potential of $5,000–$15,000, tied to:
  • Overtime reduction
  • Compliance performance
  • Staff retention
  • Program stability
• Full benefits package
• Relocation assistance available

Who Will Be Successful in This Role

This role is best suited for a leader who:

• Is comfortable being visible, decisive, and accountable
• Knows ID/DD residential services at the ground level
• Fixes problems first, then builds systems
• Holds people accountable without creating fear or turnover
• Takes pride in running stable, compliant, well-functioning homes

Salary : $5,000 - $15,000