What are the responsibilities and job description for the Trainer position at Villa Park, Maldives?
Job Description
General Responsibilities
Learning and Applying Professional Expertise
General Responsibilities
- Consistently offers professional, engaging and friendly service
- Together with Food and Beverage ‘Divisional Operations Team’ create, organize and facilitate F&B specific Leaders Training for all existing and arriving Leaders within the F&B Division.
- Conduct and track regular internal audits in order to evaluate the effectiveness of training initiatives in meeting our Colleague Engagement and business objectives in addition to providing recommendations for improvements
- Identify training needs or gaps and implement solutions to maximize results to positively impact the Food & Beverage division’s productivity and performance
- Manage annual F&B training budget and submit accurate records of monthly, quarterly and annual training activities and charges
- Facilitate and/or support corporate learning programs and strictly focus on achieving brand VPVs
- Assist Department Managers in the development and implementation of on-going training in addition to monthly training calendars to meet specific departmental and division wide needs
- Follow up with Leaders to ensure departmental orientation/training materials are current and Job Task Checklists are utilized for all new colleagues
- Prepare learning materials
- Working with all F&B leaders to develop and execute a uniform on-boarding process for all new colleagues to the division
- Provide Leadership support for the successful completion of performance reviews. Run reports on all outstanding performance reviews
- Support Leaders and Colleagues in the creation and follow up of Individual Development Plans
- Work closely with the Hotel Training Manager to identify and partner with external organizations that can support the Hotel’s Learning strategy
- Update all training records
- Participate and assist with daily line up training.
- Conduct various F&B specific training courses for restaurants (i.e.Suggestive Selling, Product Training, Service Polish, Service Standards, Point of Sale/Cash Handling training to ensure financial accuracy within food and beverage outlets).
- Ensure compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
- Ensure adherence of all environmental policies and programs as required
- Provide assistance to F&B colleagues according to business level
- Assist with recruitment initiatives within the division as well as other miscellaneous duties as assigned
- Develops specific training to improve service performance.
- Drives brand VPVs and philosophy in all training and development activities
- Partners with L&D team to ensure transfer of learning in the Resort /classroom takes place.
- Identifies performance gaps and works with outlet managers to develop and implement appropriate training to improve performance
- Recognize associates for involvement in the quality process.
- Assures that management practices at all levels are aligned with quality tools
- Assures the tools for continuous improvements are in place and being utilized.
- Uses data collection methods to identify, compile, display, track, and analyze defect trends
- Reviews guest feedback with F&B leadership team and ensures appropriate corrective action is taken
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Responds to and handles guest feedback, problems and complaints e.g. Revinate sentimental Analyses (social media, TripAdvisor, Ota’s etc.)
- Promotes and informs employees about all training programs.
- Helps employees identify specific behaviours that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Monitors enrolment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with all outlet managers to assess if employees demonstrate effective technical and leadership skills.
- Reviews Revinate sentiments, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with all outlet managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Observes service behaviours of employees and provides feedback to individuals and/or outlet managers.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.