Children's Care Manager

Care Manager (Children’s Health Homes)

Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.

JOB TITLE: Care Manager

POSITION GRADE: 80                  

DEPARTMENT/PROGRAM: Children’s Case Management

SUPERVISOR: Program Manager

JOB SUMMARY: Under the general direction of the Program Manager, provides Care Management services to youth who have a mental health diagnosis, complex trauma, or chronic conditions that affect their daily functioning. The Care Manager will work with youth between the ages of 5-21 who reside in Monroe County who are Medicaid eligible. This work will be done in a community based setting and will consist of regular home-visits. Regular collaboration with family and team members is required. The Care Manager must have strong communication and written skills, and the ability to form and maintain positive relationships. The Care Manager carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan.

ESSENTIAL FUNCTIONS:

• Regularly practices adherence to the Program/Agency standards, and ensures documentation/policy requirements are being followed.
• Demonstrates, promotes and practices cultural competency towards clients through respect and understanding. 
• Recognizes and embraces the diversity of teams, supports and develops the strengths of each individual youth and family.
• Consistently maintains positive relationships with clients/families and other service providers in the community.
• Provides regular case management services to assigned caseload, which includes face to face visits per month based on expectations and need.
• Maintains the required amount of billable services for each youth on their caseload.
• Facilitates the development of a Care Team and carries out and individualized and strength-based Plan of Care.
• Assists families in managing and planning for safety needs and creating individualized safety/support plans.
• Makes independent decisions and recommendations regarding immediate risk factors presented in the home based sessions.
• Assures that clients and families obtain the services they need to assure their physical and mental health and the ability to live safely in their home community. Will provide linkage/referrals to community resources for mental health, social, recreational, and housing/basic needs, etc.
• Inform and educate families and clients around a psychiatric diagnosis and its impact on home, school, and community.
• Arranges own schedule to be available to clients and families in their homes/community including working evenings if needed.

• Will complete the CANS-NY assessment for all youth. Assessments include a comprehensive view of the client/family strengths, challenges, skills, supports, etc.
• Documents all client contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards.
• Ensures documentation is accurate and completed on time.
• Participates in regular weekly supervision.

• Remains current in the field, and supports best practice models within the program.
• Participates in ongoing training and professional development provided by the agency.

POSITION SPECIFICS: 

Education: 

• A Bachelor’s of Arts or Science degree with two years’ related experience, or 
• A Master’s degree with one year of related experience; or equivalent experience in lieu of education. 
• A strong knowledge of Children’s Mental Health preferred.

Experience: 

• Valid NYS driver’s license in good standing and has use of an automobile. 
• Ability to work evening hours as needed.

Skills:

• Ability to develop strong working relationships with clients, families and service providers.
• Ability to engage, plan, communicate and understand youth and families.
• A strong understanding of children’s Mental Health issues.

Physical Demands:

The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs. 

• Ability to drive
• Ability to walk short distances
• Ability to use stairs
• Ability to leave a location quickly

COMPETENCIES:

Leading Self

• Character and Courage (Integrity and Trust)-
  1. Do the right thing, because it is the right thing, even when no one is looking.  Truth to Power.
• Customer Focus
  1. Build positive relationships through communication and collaborative problem solving.
• Commitment to Diversity, Inclusion, Justice and Equity
  1. Believe in the dignity and humanity of all people to reach their full potential.