Care Coordinator

Care Coordinator

Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.

JOB TITLE: Care Coordinator

POSITION GRADE: 80 [ salary range: 20hr-25hr commensurate with education and experience]   

DEPARTMENT: Children’s Care Coordination

SUPERVISOR: Director of Care Coordination

GENERAL JOB DESCRIPTION:

Under the general direction of the Program Director, the Care Coordinator will provide Care Coordination services to youth who have a mental health diagnosis that affects their daily functioning. The Care Coordinator will work with youth up to age 21 who reside in Monroe County who do not qualify for Medicaid. This work will be done in a community based setting and will consist of regular home-visits. Regular collaboration with family and team members is required. The Care Coordinator must have strong communication and written skills, and the ability to form and maintain positive relationships. The Care Coordinator carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan.

ESSENTIAL FUNCTIONS:

• Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures.
• Maintains confidentiality and security for all client and staff related materials and/or records.
• Regularly practices adherence to the Program/Agency standards, and ensures documentation/policy requirements are being followed.
• Demonstrates, promotes and practices cultural competency towards clients through respect and understanding. 
• Recognizes and embraces the diversity of teams, supports and develops the strengths of each individual youth and family.
• Consistently maintains positive relationships with clients/families and other service providers in the community.
• Provides regular case management services to assigned caseload, which includes face to face visits per month based on expectations and need.
• Facilitates the development of a Child and Family Team and carries out and individualized and strength-based Plan of Care.
• Assists families in managing and planning for safety needs and creating individualized safety/support plans.
• Makes independent decisions and recommendations regarding immediate risk factors presented in the home based sessions.
• Assures that clients and families obtain the services they need to assure their physical and mental health and the ability to live safely in their home community. Will provide linkage/referrals to community resources for mental health, social, recreational, and housing/basic needs, etc.
• Inform and educate families and clients around a psychiatric diagnosis and its impact on home, school, and community.
• Arranges own schedule to be available to clients and families in their homes/community including working evenings if needed.

• Will complete the CANS-NY assessment all youth. Assessments include a comprehensive view of the client/family strengths, challenges, skills, supports, etc.
• Documents all client contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards.
• Ensures documentation is accurate and completed on time.
• Participates in regular weekly supervision.

• Remains current in the field, and supports best practice models within the program.
• Participates in ongoing training and professional development provided by the agency.

OTHER RESPONSIBLITIES:

• Valid NYS driver’s license in good standing and has use of an automobile. 
• Ability to work evening hours as needed.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree with 2 years’ prior human services 
• Associate’s degree with 4 years’ prior human services 
• Experience supporting children’s mental health and/or families strongly preferred

SPECIAL SKILLS:

• Ability to develop strong working relationships with clients, families and service providers.
• Ability to engage, plan, communicate and understand youth and families.
• A strong understanding of the children’s mental health field 

PHYSICAL REQUIREMENTS:

The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs. 

• Ability to drive
• Ability to walk short distances
• Ability to use stairs
• Ability to leave a location quickly

COMPETENCIES:

 Leading Self

• Character and Courage (Integrity and Trust)

 Leading Others

• Customer Focus

 Leading the Organization

• Commitment to Diversity, Inclusion, Justice and Equity