Hospitality Service Associate

Get European work experience - in New England!

Villa Hygge is searching for employees interested in working in a hotel unlike any other in the New England area, and are ready to be hands on in any and all ways possible. Employees will be assisting with the all daily affairs of the hotel, including guest relations, marketing, tech systems, housekeeping, multiple food and beverage services and customer services.

Application and start dates are rolling - please advise as to how soon you would be interested in joining the team at Villa Hygge.

About Us
Villa Hygge is a brand new upscale wellbeing boutique hotel in the heart of North Conway, in Mount Washington Valley. Built to emulate a high end resort on a small scale, our approach goes beyond selling rooms and instead offers the ultimate European experience, without leaving New Hampshire. At Villa Hygge we strive to teach guests the fundamentals of a “Hygge” lifestyle - one of wellbeing and happiness. The hotel is managed and led by utilizing the most advanced softwares, eliminating the need for a traditional Front Desk operation. This high-tech approach, similar to European hotels, allows time to concentrate on the most important factors of hospitality - the customer’s satisfaction and experience.

Front office:

-Welcoming guests

-Help with luggage

-Answering customer questions related to restaurants, local activities, etc.

-Introduce Scandinavian lifestyle

-Direct guests to room

-Detailed room introduction

-Phone responsibility

-Email responsibility

-Instagram responsibility

-Facebook responsibility

Housekeeping

-Empty guest rooms

-Room stocking

-Spa area cleaning

-Public area cleaning

-Kitchen dishwashers

-Laundry tasks

-Re-stock cabinets

-Terrace cleaning

-Fill the guest room

-Kitchen cleaning

-Room inspection

Food & Beverage

-Serve orders (both food and drinks)

-Fill orders in the sms software

-Prepare orders (both food and drinks)

-Fill orders in the hotel management software

Kitchen

-Organise kitchen

-Limited food preparations (welcome food preparations, breakfast)

-General food preparations

Engineering & Maintenance

-Entry way maintenance

-Paint corrections

-Weekly maintenance tasks

-Refrigerator temp

-Annual maintenance

Accounts

-Orders follow up manual

-Order follow up to software

-Reservations

-Receiving credit card information over the phone

Security

-Checking key codes

-Create the key codes

-Checking ID if needed for liquor serving

-Send the key codes

-Night security settings

Human resources

-Communication with subcontractors:

• Landscaping
• Spa
• Electrician
• Plumbers
• Carpenters

Sales & Marketing

-Welcome cards

-Social media:

• Design/plan instagram and facebook materials

-Social media Approvals:

• Facebook
• Newsletters
• Instagram

Purchasing

-Errands

-Inventory Tracking

-Purchase materials

Information technologies

-Communication through sms software

-Check guest in/out through software

-Experience reservation calendar use

-Fill orders (Spa etc.) through sms and hotel management system

We kindly request the following qualifications be met by any applicants:

• Strong communication skills – both written and verbal required
• Strong customer service skills
• Previous experience in a customer service position preferred
• Willingness to learn and take on different projects
• Ability to adapt to changing environments
• Must have a valid TABC permit, or have the ability to obtain a TABC permit
• Must be able to walk, sit, stand, squat, and lean during daily business for extended periods of time.

Job Type: Full-time

Pay: $10.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off
• Relocation assistance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

Salary : $10 - $16