What are the responsibilities and job description for the Director of Quality position at Viking Range?
Description
The Director of Quality sets the vision, direction, and execution of the Quality Management System (QMS) and drives a high-performance, customer-obsessed culture. This role owns end-to-end quality performance, from suppliers to the manufacturing floor to the customer experience, and ensures the business relentlessly pursues a zero-defect future.
Essential Job Results
The Director of Quality sets the vision, direction, and execution of the Quality Management System (QMS) and drives a high-performance, customer-obsessed culture. This role owns end-to-end quality performance, from suppliers to the manufacturing floor to the customer experience, and ensures the business relentlessly pursues a zero-defect future.
Essential Job Results
- Lead the development, deployment, and continuous improvement of the Quality Management System across all operations.
- Build and maintain internal and external quality measurement systems; provide regular insight-driven reviews to guide resource allocation and drive improvement.
- Create external quality dashboards that clearly communicate field performance trends, enable early detection of issues, and demonstrate progress.
- Develop robust process quality plans tightly aligned with evolving customer expectations and engineering requirements.
- Establish and champion a quality culture focused on defect prevention and flawless execution.
- Guide teams on product reliability strategy, validation test planning, and durability improvement initiatives.
- Lead hands-on problem solving with Operations, Engineering, Service, and Supplier Quality to eliminate root causes and improve profitability.
- Serve as a customer advocate, ensuring communication reflects the service expectations of a luxury brand.
- Provide daily leadership for plant quality, quality engineering, supplier quality, and cross-functional partners.
- Demonstrate full ownership for improving all plant quality metrics and overall product performance.
- Partner with suppliers and internal teams to drive corrective actions, improve processes, and strengthen change control.
- Elevate testing methods, process capability, and supplier performance through structured problem solving and disciplined quality tools.
- Promote Lean Production System principles and help the organization move toward ideal-state processes.
- Compile, analyze, and present internal/external quality data to leadership, offering actionable insight and clear priorities.
- Be an integral part of site manufacturing strategy; ensure quality resources are embedded into production readiness and long term capability.
- Build and inspire a highly engaged workforce centered on continuous improvement, accountability, and customer satisfaction.
- 10 years of quality leadership experience in manufacturing operations
- Extensive operations/manufacturing/engineering experience
- Robust experience in commercial and/or consumer appliance manufacturing processes
- High initiative, self-starter, proactive, dedicated, results oriented, team player
- BS degree in engineering or a technical field, or an equivalent combination of education and experience in related manufacturing industries
- Demonstrated experience leading large teams and setting strategy and vision. Requires broad management knowledge.
- New product development and release readiness experience
- Proven ability to influence, manage teams, and deliver change
- Deep analytical ability with strengths in quantitative measures and validation techniques
- Proven ability to direct team to root cause and deliver corrective actions
- Experience in lean transformation and development of engaged workforce culture
- Reliability testing experience preferred
- External quality and reliability improvement experience
- PFMEA, DFMEA, Control Plans, 8D, DMAIC, A3 Thinking, PPAP
- Advanced application of statistical tools like Minitab or equivalent
- Experience in sheet metal fabrication, paint, welding, final assembly
- Good understanding of basic electricity along with gas and electric heating technologies
- Experience with successful implementation and sustainment of certified quality systems
- Six Sigma Black Belt; ASQ certification preferred
- Strong supplier quality and development background
- Able to facilitate implementation of in-process inspection
- Excellent written and verbal communication skills
- Proficiency in dBase development and queries
- Proven ability to drive significant warranty reductions and change from past assignments