Director of Quality

Description

The Director of Quality sets the vision, direction, and execution of the Quality Management System (QMS) and drives a high-performance, customer-obsessed culture. This role owns end-to-end quality performance, from suppliers to the manufacturing floor to the customer experience, and ensures the business relentlessly pursues a zero-defect future.

Essential Job Results

• Lead the development, deployment, and continuous improvement of the Quality Management System across all operations.
• Build and maintain internal and external quality measurement systems; provide regular insight-driven reviews to guide resource allocation and drive improvement.
• Create external quality dashboards that clearly communicate field performance trends, enable early detection of issues, and demonstrate progress.
• Develop robust process quality plans tightly aligned with evolving customer expectations and engineering requirements.
• Establish and champion a quality culture focused on defect prevention and flawless execution.
• Guide teams on product reliability strategy, validation test planning, and durability improvement initiatives.
• Lead hands-on problem solving with Operations, Engineering, Service, and Supplier Quality to eliminate root causes and improve profitability.
• Serve as a customer advocate, ensuring communication reflects the service expectations of a luxury brand.
• Provide daily leadership for plant quality, quality engineering, supplier quality, and cross-functional partners.
• Demonstrate full ownership for improving all plant quality metrics and overall product performance.
• Partner with suppliers and internal teams to drive corrective actions, improve processes, and strengthen change control.
• Elevate testing methods, process capability, and supplier performance through structured problem solving and disciplined quality tools.
• Promote Lean Production System principles and help the organization move toward ideal-state processes.
• Compile, analyze, and present internal/external quality data to leadership, offering actionable insight and clear priorities.
• Be an integral part of site manufacturing strategy; ensure quality resources are embedded into production readiness and long term capability.
• Build and inspire a highly engaged workforce centered on continuous improvement, accountability, and customer satisfaction.
  
  

Requirements

• 10 years of quality leadership experience in manufacturing operations
• Extensive operations/manufacturing/engineering experience
• Robust experience in commercial and/or consumer appliance manufacturing processes
• High initiative, self-starter, proactive, dedicated, results oriented, team player
• BS degree in engineering or a technical field, or an equivalent combination of education and experience in related manufacturing industries
• Demonstrated experience leading large teams and setting strategy and vision. Requires broad management knowledge.
• New product development and release readiness experience
• Proven ability to influence, manage teams, and deliver change
• Deep analytical ability with strengths in quantitative measures and validation techniques
• Proven ability to direct team to root cause and deliver corrective actions
• Experience in lean transformation and development of engaged workforce culture
• Reliability testing experience preferred
• External quality and reliability improvement experience
• PFMEA, DFMEA, Control Plans, 8D, DMAIC, A3 Thinking, PPAP
• Advanced application of statistical tools like Minitab or equivalent
• Experience in sheet metal fabrication, paint, welding, final assembly
• Good understanding of basic electricity along with gas and electric heating technologies
• Experience with successful implementation and sustainment of certified quality systems
• Six Sigma Black Belt; ASQ certification preferred
• Strong supplier quality and development background
• Able to facilitate implementation of in-process inspection
• Excellent written and verbal communication skills
• Proficiency in dBase development and queries
• Proven ability to drive significant warranty reductions and change from past assignments