Routing Specialist (Remote)

About Viking Pest Control

Viking Pest Control is a leading pest management company serving residential and commercial customers throughout New Jersey, Pennsylvania, Delaware, and Maryland. We pride ourselves on combining industry-leading service with innovative technology, operational excellence, and a people-first culture. Our success is built on teamwork, efficiency, and a commitment to delivering exceptional customer experiences.

We are currently seeking a highly organized, analytical, and solutions-driven Routing Specialist to join our growing team. This individual will play a critical role in optimizing technician schedules, maximizing route efficiency, and ensuring our customers receive timely and effective service.

If You Are...

• Someone who lives in NJ, PA, DE, or MD
• A highly detail-oriented professional who enjoys solving scheduling and logistics challenges
• Someone who can think critically and make smart decisions with limited information
• Comfortable working with systems, software, and data to improve operational efficiency
• A team player who communicates well across departments
• Driven by organization, productivity, and continuous improvement

...then Viking may be the right fit for you.

What You'll Do...

As our Routing Specialist, you will be responsible for building and maintaining efficient technician service routes that support operational productivity, customer satisfaction, and profitability.

Key responsibilities include:

• Utilize routing software such as Route Op, Best Fit, or equivalent systems to create and maintain efficient daily technician routes
• Apply knowledge of pest control service types, technician capacity, travel geography, and customer needs to reduce drive time and maximize profitability
• Analyze preliminary routing plans and independently make adjustments to continuously improve route productivity
• Monitor service order constraints and proactively identify scheduling inefficiencies
• Partner with Branch Managers and Service Managers to create, maintain, and improve technician schedules
• Collaborate closely with Residential Admin, Commercial Admin, Customer Service Center, and Escalation teams on scheduling needs
• Serve as the routing systems subject matter expert and assist with routing-related inquiries or concerns
• Assist with callback scheduling, emergency service appointments, and urgent customer needs
• Coordinate customer notifications regarding upcoming service expectations
• Support Commercial Administrative scheduling for new service work
• Maintain routing calendar lookup tables and scheduling parameters
• Escalate routing or scheduling issues in a timely and professional manner
• Adhere to all company policies, procedures, and service standards
• Perform additional duties as assigned

What We Need From You...

• High School Diploma or equivalent required
• Minimum of 1 year of CRM or routing software experience
• Prior experience in a service-based or field service organization preferred
• Strong working knowledge of Microsoft Office Suite
• Ability to quickly learn new systems and leverage technology to improve workflows
• Strong problem-solving and decision-making skills
• Excellent attention to detail and follow-through
• Effective written and verbal communication skills
• Strong collaboration skills across multiple teams and departments

Preferred but not required:

• Pest Management industry experience

Why Viking?

At Viking Pest Control, we recognize that our people are the driving force behind our success. We offer a stable, collaborative environment where employees are empowered to make an impact and grow their careers.

What We Offer:

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and paid holidays
• Life insurance and disability coverage
• Career advancement opportunities
• A supportive team-oriented culture
• The opportunity to be part of an innovative and growing organization

Join Viking Pest Control

If you thrive in a fast-paced environment, enjoy logistics and operational problem-solving, and want to be part of a company that values efficiency and customer service, we encourage you to apply today.