What are the responsibilities and job description for the Service Manager – Bergen/Passaic/Hudson, NJ position at Viking Pest Control?
At Viking Pest Control, we do more than eliminate pests - we protect homes, businesses, and the people inside them. As one of the leading pest management companies on the East Coast, Viking is built on innovation, service excellence, and a commitment to developing great people.
We are currently seeking a driven, hands-on Service Manager to lead and support our team of Pest Control Technicians in the field. This is a key leadership role responsible for technician development, route performance, customer satisfaction, branch compliance, and overall service quality.
If you are a strong coach, a natural problem solver, and a pest management professional who thrives in a fast-paced environment, we want to hear from you.
If You Are...
At Viking, our leaders are not just managers - they are mentors, coaches, and problem-solvers who help our teams succeed every day. We invest in our employees, provide room for advancement, and empower our leaders to make meaningful operational impact.
Join a company where your knowledge, leadership, and commitment to excellence will be valued.
Job Posted by ApplicantPro
We are currently seeking a driven, hands-on Service Manager to lead and support our team of Pest Control Technicians in the field. This is a key leadership role responsible for technician development, route performance, customer satisfaction, branch compliance, and overall service quality.
If you are a strong coach, a natural problem solver, and a pest management professional who thrives in a fast-paced environment, we want to hear from you.
If You Are...
- A motivated leader who enjoys developing and mentoring field employees
- Passionate about delivering exceptional customer service and operational excellence
- Skilled at troubleshooting pest issues, technician challenges, and customer concerns
- Organized, proactive, and able to balance multiple priorities throughout the day
- Comfortable holding employees accountable while also providing guidance and support
- Looking for an opportunity to grow your leadership career with a stable and growing organization
- Lead, coach, and support a team of Pest Control Technicians in both residential and commercial service
- Provide daily field support, including troubleshooting pest issues, product usage questions, route concerns, and problem accounts
- Conduct regular one-on-one check-ins with technicians to review performance, productivity, and customer service
- Perform monthly ride-a-longs with each technician to provide coaching, quality control, and hands-on development
- Review and adjust technician routes to improve efficiency, productivity, and customer satisfaction
- Identify training opportunities and deliver ad hoc field training on pest identification, treatment methods, and service best practices
- Teach technicians how to identify and capture sales opportunities, including recurring service plans and add-on services
- Lead branch huddle meetings to communicate updates, expectations, and branch initiatives
- Perform quality assurance checks and review technician log reports for accuracy and compliance
- Troubleshoot difficult customer situations and complex pest management concerns
- Oversee large commercial set-up and intensive service work as needed
- Review technician activity, routing efficiency, time-off requests, and weekly timesheets
- Inspect vehicles, equipment, and service tools to ensure proper maintenance and safety compliance
- Interview and evaluate applicants for Pest Control Technician openings
- Recommend top performers for licensing advancement, promotions, and stretch assignments
- Ensure branch adherence to company policies, state regulations, and pest control safety standards
- Pest control licenses 7A, 7B & 13
- 2 years of pest control experience required OR
- 4-year degree with 3 years of management experience and at least 1 year of pest control experience
- Strong working knowledge of pest control treatments, services, regulations, and safety procedures
- Knowledge of common household and commercial pests, including insects and rodents
- Experience coaching, developing, and managing field employees
- Proficiency with PestPac, handheld devices, and Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong organizational, problem-solving, and decision-making abilities
- Ability to work outdoors in a variety of environmental and seasonal conditions
- Flexibility to work between 7:30 AM and 6:00 PM, with extended hours during peak season (April-September)
- Appropriate state licensing for all branch-based services
- Competitive compensation
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and paid holidays
- Company vehicle and tools provided
- Ongoing leadership development and professional growth opportunities
- Career advancement within a growing organization
- Supportive team environment with a people-first culture
- The opportunity to make a direct impact on branch performance and technician success
At Viking, our leaders are not just managers - they are mentors, coaches, and problem-solvers who help our teams succeed every day. We invest in our employees, provide room for advancement, and empower our leaders to make meaningful operational impact.
Join a company where your knowledge, leadership, and commitment to excellence will be valued.
Job Posted by ApplicantPro